Why is Adobe customer service such freaking garbage....

Report · Feb 27, 2015

All I want to do is cancel my damn account, I have been on hold for 30minutes being transferred by one guy somewhere around10minutes in. The online chat is a joke, waiting 50+ minutes with no acknowledgement. For a big company this is horrifying and I will never ever ever ever ever spend another cent on adobe products.

Report · Feb 27, 2015

Hi seyeda34033435,

I am so sorry that you've had a difficult time getting through to Adobe Customer Care. That certainly isn't the experience that we want for our customers.

I would be happy to help you cancel your subscription. Is it the ExportPDF subscription that you just signed up for? I will be able to cancel that for you and process a refund as soon as the order finishes processing (I can't do anything to the order as it's currently in billing).

Best,

Sara