Why is my Export PDF not working?

[davidb27595546]

We have Export PDF, however it keeps saying it's run out. So I try to go online to renew, but it says that we already have export PDF.

I also received an invoice from Adobe on the 4th April taking a payment of £12.70, however I though Export PDF was £19.33 a year?

I have tried ringing the support number, however it says there is no phone support for this product.

[pwillener]

[topic moved to Document Cloud services forum]

[RahulTyagi_ · Accepted solution]

Hi davidb27595546,

Please make sure you are using the right Adobe ID to sign into your Export PDF Account.

Regards,

Rahul