Why some PDF docs displayed are garbled and others are not?

[Allegria11]

I've had this love hate relationship with adobe for the past few days.  I'm so frustrated since I can't seem to figure why other pdf docs display information correctly while others are garbled. It looks as if the letters/text overlap.  I 'm loosing sleep over this.  I'm at my wits end. Can someone please help? I appreciate any assistance you can provide.

Thanks,

C

[Sara_Forsberg]

Hi Allegria11,

Don't lose sleep over Adobe! Let's see what we can figure out. But I have lots of questions to get us started:

• Are you creating the PDFs yourself, or viewing PDFs from different sources?
• What are you using to view the PDFs (Reader, Acrobat, and what versions)?
• Do these PDFs all use the same fonts, or different ones?
• Do you know whether the fonts are embedded/subsetted in the PDFs? (You can check by choosing File > Properties and clicking the Fonts tab.

Let's start there, and we will dig deeper if none of these shed any light on the problem.

Best,
Sara

[Allegria11]

My coworker and I were both using Adobe Acrobat standard 10. She can open and view the document but I can only open it. All of my other PDFs are fine. I am not sure what happened but this is the only document that is garbled I'm not sure what's going on but it's very frustrating. My job even upgraded me to XI thinking it would solve the problem but it did not. I'm not sure what you mean by embedded or subsetted. Not that advanced but here's a snap shot.

Thanks so much for your email.

Carla (Allegria11)