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Why the tool Adobe document cloud is desactivated

jean_pierreb41240758
Community Beginner ,
Dec 14, 2018 Dec 14, 2018

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The option Save on Adobe Document Cloud is Grey and not active ; it was not the case before, and I have already some documents saved in the adobe Cloud before this problem

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correct answers 1 Correct answer

jean_pierreb41240758
Community Beginner , Dec 17, 2018 Dec 17, 2018

Hi shivam,

Thank you for your Help.

I can transfert my files with option « save on... », and I choose option « Document Cloud » .

It’s not a direct procedure, but it’s work’s perfectly !

Have a good day.

Jean Pierre

Envoyé de mon iPhone

Le 14 déc. 2018 à 23:37, Adorobat <forums_noreply@adobe.com> a écrit :

Why the tool Adobe document cloud is desactivated

created by Adorobat in Document Cloud PDF services - View the full discussion

Hi jean pierreb,

Thanks for the info. Could you try rebooting the machi

...

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Adorobat Adobe Employee
Adobe Employee ,
Dec 14, 2018 Dec 14, 2018

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Hi jean pierreb,

As per the issue description mentioned above, saving to document cloud is not active, is that correct?

Could you confirm the application you are using- Adobe Reader or Adobe Acrobat?

operaitng system installed on the machines- mac or windows?

Also, let us know dot version of application  installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

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jean_pierreb41240758
Community Beginner ,
Dec 14, 2018 Dec 14, 2018

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In Response To Adorobat

Hi Shivam,

Yes it’s correct.

Saving document on the computer and saving document cloud are note active on the toolbar on the left corner of the screen.

I works on iMac, under OS Capitan, Version 10.11.6.

My product is Adobe Acrobat Pro DC, vision 2019.010.20064

Architecture: x86_64

Build: 19.10.20064.311007

AGM: 4.30.83

CoolType: 5.14.5

JP2K: 1.2.2.42216

Le 14 déc. 2018 à 17:54, Adorobat <forums_noreply@adobe.com> a écrit :

Why the tool Adobe document cloud is desactivated

created by Adorobat <https://forums.adobe.com/people/Adorobat> in Document Cloud PDF services - View the full discussion <https://forums.adobe.com/message/10814498#10814498>

Hi jean pierreb,

As per the issue description mentioned above, saving to document cloud is not active, is that correct?

Could you confirm the application you are using- Adobe Reader or Adobe Acrobat?

operaitng system installed on the machines- mac or windows?

Also, let us know dot version of application installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Facrobat%2Fkb%2Fidentify-product-version.html>

Thanks,

Shivam

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10814498#10814498 and clicking ‘Correct’ below the answer

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Adorobat Adobe Employee
Adobe Employee ,
Dec 14, 2018 Dec 14, 2018

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In Response To jean_pierreb41240758

Hi jean pierreb,

Thanks for the info. Could you try rebooting the machine once if you haven't already and check if that helps. If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and try again.

Also, check if you are able to access document cloud at this link: Adobe Document Cloud

Thanks,

Shivam

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jean_pierreb41240758
Community Beginner ,
Dec 17, 2018 Dec 17, 2018

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In Response To Adorobat

Hi shivam,

Thank you for your Help.

I can transfert my files with option « save on... », and I choose option « Document Cloud » .

It’s not a direct procedure, but it’s work’s perfectly !

Have a good day.

Jean Pierre

Envoyé de mon iPhone

Le 14 déc. 2018 à 23:37, Adorobat <forums_noreply@adobe.com> a écrit :

Why the tool Adobe document cloud is desactivated

created by Adorobat in Document Cloud PDF services - View the full discussion

Hi jean pierreb,

Thanks for the info. Could you try rebooting the machine once if you haven't already and check if that helps. If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

Also, check if you are able to access document cloud at this link: Adobe Document Cloud

Thanks,

Shivam

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10815133#10815133 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10815133#10815133

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Document Cloud PDF services by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

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