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Why won't my file convet from a PDF to a word document. Keeps showing error

scorebig
New Here ,
Nov 20, 2014 Nov 20, 2014

I am having converting a file from a PDF to a word document.  It keeps showing an error!   any ideas?

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Guest
Nov 20, 2014 Nov 20, 2014
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Hi scorebig,

Please let me know the exact workflow you are following when you get this error.

Are you trying to convert from within Reader or from Browser?

If from Reader then make sure you are signed in within Reader.

Also try updating Reader to the latest v11.0.09 and check.

Regards,

Florence

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