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Why won't my PDF's print? I have Adobe Export PDF plan. Says check the printer for errors, but everything else prints.

New Here ,
Aug 28, 2018 Aug 28, 2018

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I can't get my PDF's to print.  I have Adobe Export PDF plan and using with MacBook and Canon PIXMA iX6820 printer.  Error message says check printer for errors. But printer works fine for everything else.

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New Here , Sep 24, 2018 Sep 24, 2018

Thank you.  It’s been solved. Had to re-install the printer software.

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Adobe Employee ,
Sep 24, 2018 Sep 24, 2018

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Hi Ninac,

We apologize for the delay in response to your query.

Adobe Export PDF subscription and PDF printing are not interrelated to each other. Could you confirm when exactly you are getting the message? And what is the exact workflow that you follow?

In a mean while you can check the following troubleshooting steps-

1- Troubleshoot PDF printing in Acrobat and Reader  

2- Check the application update- Open Reader>Help>Check for update.

Regards,

Akanchha

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New Here ,
Sep 24, 2018 Sep 24, 2018

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Thank you.  It’s been solved. Had to re-install the printer software.

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Adobe Employee ,
Sep 26, 2018 Sep 26, 2018

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Awesome! Glad to hear that worked for you.

Thanks for sharing the update. Let us know if there is any further assistance is required.

Regards,

Akanchha

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