Why won't my PDF's print? I have Adobe Export PDF plan. Says check the printer for errors, but everything else prints.

[ninac4812063]

I can't get my PDF's to print.  I have Adobe Export PDF plan and using with MacBook and Canon PIXMA iX6820 printer.  Error message says check printer for errors. But printer works fine for everything else.

[AkanchhaS]

Hi Ninac,

We apologize for the delay in response to your query.

Adobe Export PDF subscription and PDF printing are not interrelated to each other. Could you confirm when exactly you are getting the message? And what is the exact workflow that you follow?

In a mean while you can check the following troubleshooting steps-

1- Troubleshoot PDF printing in Acrobat and Reader  

2- Check the application update- Open Reader>Help>Check for update.

Regards,

Akanchha

[ninac4812063 · Accepted solution]

Thank you.  It’s been solved. Had to re-install the printer software.

[Personal information removed by the moderator]

[AkanchhaS]

Awesome! Glad to hear that worked for you.

Thanks for sharing the update. Let us know if there is any further assistance is required.

Regards,

Akanchha

[Alison36536677jtel]

I have the same issue, paying £14.96 per. month and it will not open or print PDF files. 

[Meenakshi Negi]

Hi Alison36536677jtel,

Thank you for reaching out.

We have checked your account and do not see any subscription under your account. If you have purchased a subscription using an alternate email address, please share the email address in a private message. You may initiate a private message using the envelope icon in the top right corner of this community page. 

Note: Do not share your email address publicly or on any social platform for security reasons.

Thanks,

Meenakshi