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Will not convert pdf

New Here ,
Nov 09, 2018 Nov 09, 2018

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I'm trying to export and convert a pdf. The app gives me a list of documents for about 1/2 second and then flips me to my account page.

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2018 Nov 12, 2018

Hi Charlesg,

Sorry for the delay in response to your query.

I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.

You may try the following-

  • As its a desktop application then you may Sign Out & Sign In once.
  • Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check
...

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Charlesg,

Sorry for the delay in response to your query.

I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.

You may try the following-

  • As its a desktop application then you may Sign Out & Sign In once.
  • Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check for Update.
  • For testing, you may try the conversion on web-Adobe Document Cloud and see if that helps.

Regards,

Akanchha

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