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Word is not readable after converting a PDF file into Excel.

New Here ,
Jan 03, 2018 Jan 03, 2018

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Após converter meu arquivo PDF para .xlsx o texto fica ilegível, com códigos ao invés de letras/números representando as informações. O que faço?, Após converter meu arquivo PDF para .xlsx o texto fica ilegível, com códigos ao invés de letras/números repr

Após converter meu arquivo PDF para .xlsx o texto fica ilegível, com códigos ao invés de letras/números representando as informações. O que faço?

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correct answers 1 Correct answer

Adobe Employee , Jan 10, 2018 Jan 10, 2018

Hello aspácio

I have tested the PDF file at my end which you shared, and it seems to be a PDF file and font used in the PDF issue, as the PDF file is a Flat PDF file and is created by a third party PDF Producer.

The font used is a third party which is not getting recognized by the system and excel after exporting as the information of font used in the PDF is not available. You might have to contact the PDF creator/owner to get the font details on your system and get it installed.

For testing purpo

...

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Adobe Employee ,
Jan 03, 2018 Jan 03, 2018

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Hello Aspácio,

As per the description above, you are getting a PDF file into an Excel, the text is unreadable, Is that correct?

Please try to convert any other PDF file into excel and see if you are facing the similar issue. You can convert the PDF file into Excel online through https://cloud.acrobat.com/exportpdf with your Adobe ID and password.

You may also refer to Text is garbled in converted file | ExportPDF

If the issue persists, then please share the following details:

  • Is it happening with one PDF file or with all the PDF file?
  • Are you using Adobe Reader or online service to convert the file?
  • If it is happening with one PDF, Is it possible to share the PDF file with us so that we can try to replicate the issue at our end?  To share the PDF file, please refer to How to share a file using Adobe Document Cloud

You may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Jan 05, 2018 Jan 05, 2018

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Boa tarde!

Ainda não tive retorno para solução do meu problema. Fiz a aquisição do Adobe Export PDF e não estou conseguindo utilizar para converter meus arquivos PDF. O produto não funcionou da forma correta, pois o arquivo convertido é ilegível. Quando terei um retorno de solução para meu problema?

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New Here ,
Jan 03, 2018 Jan 03, 2018

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Não estou conseguindo converter todo o arquivo. O problema está acontecendo com vários arquivos. Quando faço a conversão é gerado um arquivo xlsx com símbolos diferentes do arquivo PDF.

link do arquivo PDF

Arquivos compartilhados - Acrobat.com

link do arquivo convertido em símbolos ilegíveis

Arquivos compartilhados - Acrobat.com

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Adobe Employee ,
Jan 08, 2018 Jan 08, 2018

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Hello aspácio

Sorry for the delay in response to your query and apologize for the inconvenience caused. Is it possible to share the PDF file with us so that we can try to replicate the issue at our end? To share the PDF file, please refer to How to share a file using Adobe Document Cloud

Regards,

Anand Sri.

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New Here ,
Jan 08, 2018 Jan 08, 2018

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Olá, Anand Sri.

Segue o link dos arquivos. O arquivo PDF e o arquivo gerado após a conversão.

Arquivos compartilhados - Acrobat.com

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New Here ,
Jan 09, 2018 Jan 09, 2018

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Obrigado, Anand Sri.

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Adobe Employee ,
Jan 09, 2018 Jan 09, 2018

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Thank you for sharing the information and file. Let me try to replicate the issue on my end, and I will get back to you with a solution. Thanks for your time and patience.

Regards,

Anand Sri.

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Adobe Employee ,
Jan 10, 2018 Jan 10, 2018

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Hello aspácio

I have tested the PDF file at my end which you shared, and it seems to be a PDF file and font used in the PDF issue, as the PDF file is a Flat PDF file and is created by a third party PDF Producer.

The font used is a third party which is not getting recognized by the system and excel after exporting as the information of font used in the PDF is not available. You might have to contact the PDF creator/owner to get the font details on your system and get it installed.

For testing purpose, you may export any other PDF file into Excel and check. As the issue you are facing is specific to the PDF file.

You may refer to Text is garbled in converted file | ExportPDF

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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