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627,000 KB TS File Upload time is taking hours

Community Beginner ,
Jul 10, 2018

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I sent a compressed zip file with TS File videos in it along with thumbnails and j.pegs. They had been compiled together on a CD in a folder which i copied to my files. The file upload for the Send and Track Adobe PDF Services took many hours. When it did send, the TS File (vidoes) had been converted to thumbnails only. I wasn't told this, so I thought the long painful process had worked in the end. It absolutely didn't. One of the emails had an empty zip folder, and that had me wait hours to say it was complete, which obviously it didn't upload a single file.

How do I send the TS Files? Convert them? It's not an option...

Correct answer by shaunal333 | Community Beginner

Thank you sooo much for your help, truly a cut above!!!

Have an excellent rest of your day!

S

On Tue, Jul 10, 2018 at 9:37 AM Test Screen Name <forums_noreply@adobe.com>

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627,000 KB TS File Upload time is taking hours

Community Beginner ,
Jul 10, 2018

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I sent a compressed zip file with TS File videos in it along with thumbnails and j.pegs. They had been compiled together on a CD in a folder which i copied to my files. The file upload for the Send and Track Adobe PDF Services took many hours. When it did send, the TS File (vidoes) had been converted to thumbnails only. I wasn't told this, so I thought the long painful process had worked in the end. It absolutely didn't. One of the emails had an empty zip folder, and that had me wait hours to say it was complete, which obviously it didn't upload a single file.

How do I send the TS Files? Convert them? It's not an option...

Correct answer by shaunal333 | Community Beginner

Thank you sooo much for your help, truly a cut above!!!

Have an excellent rest of your day!

S

On Tue, Jul 10, 2018 at 9:37 AM Test Screen Name <forums_noreply@adobe.com>

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122

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Jul 10, 2018 0
Most Valuable Participant ,
Jul 10, 2018

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Well, it would certainly take me hours, if not days, to upload such an amount. What is your upload speed?

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Jul 10, 2018 0
Community Beginner ,
Jul 10, 2018

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Upload speed is 1.03. The 627, 000 KB file is unable to upload. This information to customers (and their patient recipients) can't be divulged prior to a 5 hour wait time that results in an actual attachment seemingly completed? I have had large files up to 200, 000 KB sent to me for work, how can I send a file this large?

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Jul 10, 2018 0
Most Valuable Participant ,
Jul 10, 2018

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I assume you mean 1.03 megabits per second, about what I get on a good day. If this works at its fastest possible rate you can upload 6 megabytes per minute. Your 200,000 KB file, 200 megabytes, will take, at the fastest possible speed (with everything ideal) a bit over half an hour. The original size you mention probably a couple of hours at best, but 6 hours isn't surprising. Failures are common if the line is unreliable. Maybe you need to consider the post or a faster link.

Have you done an actual speed test on your line to see how much speed you actually get?

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Jul 10, 2018 1
Community Beginner ,
Jul 10, 2018

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I have decided to give DropBox a try, they say you learn something everday The files are uploading (hopefully) now. I don't believe Send and Track to be capable of such large files, even after a 6 hour unsuccessful upload wait time and a deviously attached file.  Mystery solved! Thanks!

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Jul 10, 2018 0
Most Valuable Participant ,
Jul 10, 2018

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DropBox is really good. Be nice if it's faster too, anything's possible.

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Jul 10, 2018 1
Community Beginner ,
Jul 10, 2018

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And yet equally deceiving when it comes to the status of the attachment! The little blue icon means it is uploading (or downloading..?!) Yet I can view the files...…...

Oh my...should I send as is or wait for the green check mark as per how DropBox's program is relayed? Would I wait the 6 hours for the green light?!

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Jul 10, 2018 0
Most Valuable Participant ,
Jul 10, 2018

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Do not leave the upload page until the time is up! That will stop it.

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Jul 10, 2018 1
Community Beginner ,
Jul 10, 2018

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Thank you sooo much for your help, truly a cut above!!!

Have an excellent rest of your day!

S

On Tue, Jul 10, 2018 at 9:37 AM Test Screen Name <forums_noreply@adobe.com>

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Jul 10, 2018 0
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