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Access to the adobe pdf export

New Here ,
Dec 28, 2018

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Fiz uma compra de um produto de vocês (Adobe Export PDF(Adobe Acrobat Reader) - GPA.3363-6088-6404-21761, no valor de R$60,83 em 24/12/2018, Mastercard-6194), mas não estou conseguindo acessá-lo. Quando tento acessar, me é enviada uma mensagem pedindo para assinar o produto que já comprei. Gostaria que esse problema fosse resolvido.

Atenciosamente,

Lucas Raphael

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Access to the adobe pdf export

New Here ,
Dec 28, 2018

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Fiz uma compra de um produto de vocês (Adobe Export PDF(Adobe Acrobat Reader) - GPA.3363-6088-6404-21761, no valor de R$60,83 em 24/12/2018, Mastercard-6194), mas não estou conseguindo acessá-lo. Quando tento acessar, me é enviada uma mensagem pedindo para assinar o produto que já comprei. Gostaria que esse problema fosse resolvido.

Atenciosamente,

Lucas Raphael

Views

118

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Dec 28, 2018 0
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Adobe Employee ,
Dec 31, 2018

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Hi Leong,

As per the issue description mentioned above, you are facing issue when trying to export pdf, is that correct?

Could you check if you have the latest version of Reader installed on the machine- you can download the latest version of Reader DC from this link: Adobe Acrobat Reader DC Install for all versions

If converting online https://cloud.acrobat.com/exportpdf  try clearing browser's cache, restart the browser, log in and try again.

You may also refer to the following forum threads discussing the similar issue:

Conversion from pdf to docx leads to subscription page while already paid

Keeps asking me to renew a subscription....very annoying

I have paid subscription,I sign In it asks me to pay again.

I have just purchased exportPDF and every time I try and export a PDF it keeps asking me to pay agai...

Thanks,

Shivam

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