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Acrobat DC No Longer Tied to Online Account

New Here ,
Oct 06, 2020

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Hi guys!

 

In the past my Online Account was tied to my Acrobat DC, but sometime recently Acrobat DC seems to have updated and I no longer have the ability to convert PDF to Excel with one click on the right hand panel after opening a PDF.

 

It now means I have to open Adobe.com, go into the conversion section, upload, convert to XLSX, download, open. It's a long winded process that was once very simple.

 

Am I doing something wrong? Is Adobe trying to torture me?

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Acrobat DC No Longer Tied to Online Account

New Here ,
Oct 06, 2020

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Hi guys!

 

In the past my Online Account was tied to my Acrobat DC, but sometime recently Acrobat DC seems to have updated and I no longer have the ability to convert PDF to Excel with one click on the right hand panel after opening a PDF.

 

It now means I have to open Adobe.com, go into the conversion section, upload, convert to XLSX, download, open. It's a long winded process that was once very simple.

 

Am I doing something wrong? Is Adobe trying to torture me?

TOPICS
Export PDF, How to

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Oct 06, 2020 0
New Here ,
Oct 06, 2020

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I have just rolled back to the previous version I had and it seems to be a change between version 20.009.20074 and 20.12.20048.

 

In 20.009.20074 I can sign into my Online Account.

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Oct 06, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hey AlexLeadingEdge,

 

Thank you for reaching out.

 

As per your statement above, you are not able to export the PDF to XLSX file in the desktop application.

Could you please confirm if you are using the Adobe Acrobat Reader DC application to convert the PDF or the Adobe Acrobat DC?

 

There is no such update released where the option to export the PDF to XLSX files removed from the desktop application.

It would be helpful if you can share the screenshot of the window and the option you are referring to.

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Hi Meenakhi,

 

Adobe Acrobat Reader DC, with an Adobe Online Account.

 

This is a screenshot of a previous version, note the Sign In at the top right-hand corner, which allowed me to connect my Adobe Online Account to Adobe Acrobat Reader DC.

 

1538460867_adobe_acrobat_reader_dc.jpg

 

And today, where that option is no longer available:

 

Adobe_No_Sign_In02.JPG

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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And when I look at the list of Tools I don't see Export PDF any more:

 

Adobe_No_Sign_In03.JPG

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Oct 08, 2020 0
New Here ,
Oct 13, 2020

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Hi MeenakshiNegi,

 

Any update?

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Oct 13, 2020 0
New Here ,
Oct 15, 2020

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Anyone???

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Oct 15, 2020 0
Most Valuable Participant ,
Oct 17, 2020

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Uninstall the application, run this cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) then re-install it.

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Oct 17, 2020 0
New Here ,
Oct 19, 2020

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Hi try67,

 

Yes, that has worked. I suspect what happened is that the PDQ install package for Adobe Acrobat Reader DC has a whole heap of switches that are run when installing Adobe Acrobat Reader DC updates, and I suspect it has killed the login functionality.

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Oct 19, 2020 0
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