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Acrobat DC Stamps

Community Beginner ,
Jun 08, 2020

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We have a user who scanned a bunch of stamps and placed in a folder.  Now, when he tries to use one of the stamp, it will not work.  It used to work before.  We've uninstalled/reinstalled Acr DC already to no avail.  Anybody seen this problem?  Thanks. 

Correct answer by sejumade | Community Beginner

Thanks for the assist.  The user states that the problem "fixed itself".  Oh, well.  Thanks again. 

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Acrobat DC Stamps

Community Beginner ,
Jun 08, 2020

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We have a user who scanned a bunch of stamps and placed in a folder.  Now, when he tries to use one of the stamp, it will not work.  It used to work before.  We've uninstalled/reinstalled Acr DC already to no avail.  Anybody seen this problem?  Thanks. 

Correct answer by sejumade | Community Beginner

Thanks for the assist.  The user states that the problem "fixed itself".  Oh, well.  Thanks again. 

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Jun 08, 2020 0
Adobe Community Professional ,
Jun 10, 2020

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Can you explain "will not work"?

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Jun 10, 2020 1
Community Beginner ,
Jun 10, 2020

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Thanks for your reply, Bernd.  What I meant with "will not work" is it will not let the user select a particular stamp from the list to use on a pdf document.  He clicks on it and it doesn't get "selected".  However, it doesn't happen with the "built-in" Adobe stamps.  Does that make sense?  Thanks again.  

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Jun 10, 2020 0
Adobe Community Professional ,
Jun 10, 2020

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Are this really stamps?

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Jun 10, 2020 0
Community Beginner ,
Jun 10, 2020

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Yes, they've scanned them in and was apparently working before..

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Jun 10, 2020 0
Adobe Community Professional ,
Jun 10, 2020

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Can you share a sample stamp?

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Jun 10, 2020 0
Community Beginner ,
Jun 16, 2020

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Thanks for the assist.  The user states that the problem "fixed itself".  Oh, well.  Thanks again. 

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Jun 16, 2020 0
Most Valuable Participant ,
Jun 12, 2020

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When you scan a file it is just one large image per page. It doesn't contain any comments, such as stamps.

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Jun 12, 2020 1
Community Beginner ,
Jun 16, 2020

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try67:  Thanks for the assist.  The user states that the problem "fixed itself".  Oh, well.  However, this same user has another problem.  He's using Adobe Acrobat DC and when he attempts to edit a pdf doc by adding text (via a text box/field), directly above a stamp, he gets an error message:  "Adobe Acroabt DC had encountered an unknown error".  He said that it used to work before.  What do you think could be the problem?  Thanks again. 

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Jun 16, 2020 0
New Here ,
Jun 16, 2020

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Provenance : Courrier pour Windows 10

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Jun 16, 2020 0
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