Acrobat Online- Combine 8 PDFs into 1 PDF - undefined error

New Here ,
Nov 24, 2020

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Trying to merge 8 PDF files into 1 PDF.

 

The message in Acrobat (Web) is very cryptic "Error in Merging" "Files cannot be extracted" (in German, attached). Maybe Ok. But 1)  all these files can be opened in Adobe Acrobat. 2) There is no indication on which file is failing => How can I get this information or more information to correct the issue?

 

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Acrobat Online- Combine 8 PDFs into 1 PDF - undefined error

New Here ,
Nov 24, 2020

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Trying to merge 8 PDF files into 1 PDF.

 

The message in Acrobat (Web) is very cryptic "Error in Merging" "Files cannot be extracted" (in German, attached). Maybe Ok. But 1)  all these files can be opened in Adobe Acrobat. 2) There is no indication on which file is failing => How can I get this information or more information to correct the issue?

 

Fehler_Adobe.jpg

TOPICS
Combine files

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36

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Nov 24, 2020 0
try67 LATEST
Most Valuable Participant ,
Nov 30, 2020

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I agree it's not a very good error message, but the fact you can open the files in Acrobat doesn't mean they can be merged.

Check if any of them is secured (File - Properties - Security), digitally signed (Signatures panel) or was created using LiveCycle Designer (File - Properties - Description). If that's the case, that would explain it.

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