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Adobe Export PDF, Annual‎ Subscription -- Convert pdf to Word

New Here ,
Mar 08, 2018

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I have an annual subscription to Adobe Export PDF. I want to convert a pdf to a Word document, but every time I try, it takes me to a webpage for subscribing. I'm already subscribed and signed in. And the webpage tells me I can't buy a 2nd license, which I don't want to do anyways.

Hello Margaretb,

We apologize for the inconvenience caused, as per the description above, you are not able to use Adobe ExportPDF service as it asking you to resubscribe when you convert a PDF to Word, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, please access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your Adobe ID and password, check for any pending updates from Help>Check for updates. Reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Adobe Export PDF, Annual‎ Subscription -- Convert pdf to Word

New Here ,
Mar 08, 2018

Copy link to clipboard

Copied

I have an annual subscription to Adobe Export PDF. I want to convert a pdf to a Word document, but every time I try, it takes me to a webpage for subscribing. I'm already subscribed and signed in. And the webpage tells me I can't buy a 2nd license, which I don't want to do anyways.

Hello Margaretb,

We apologize for the inconvenience caused, as per the description above, you are not able to use Adobe ExportPDF service as it asking you to resubscribe when you convert a PDF to Word, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, please access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your Adobe ID and password, check for any pending updates from Help>Check for updates. Reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

252

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 08, 2018 0
Adobe Employee ,
Mar 08, 2018

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Hello Margaretb,

We apologize for the inconvenience caused, as per the description above, you are not able to use Adobe ExportPDF service as it asking you to resubscribe when you convert a PDF to Word, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, please access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your Adobe ID and password, check for any pending updates from Help>Check for updates. Reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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