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Adobe Export PDF Not Working

New Here ,
Aug 03, 2018

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Frustratingly, I have the same problem as many other users.

I have "Adobe Export PDF" plan active, I have confirmed that through my account details. My plan is also listed as active on the bottom right-side of the page in Adobe Acrobat Reader DC--the application has no functionality at all. I cannot even File-->save as, none of the drop down menus actually "drop down." The application and service is not functional, and I have been paying monthly for this, and this has been a problem for at least 3 months, but I haven't sought help because the "support" button offers me no help except for this "community forum," and I haven't had the time or desire to reach out via this method--I'm not expecting much help as I see others haven't had any luck.

It really is a shame that your new Adobe Acrobat suddenly stopped working, and users without the "full-boat" plan have virtually no customer support available to them. For shame!

Hello Erin,

I really apologize for the inconvenience and the poor experience you had while using Adobe ExportPDF service. I'll do my best to make it right.

You have an active membership of Adobe ExportPDF service with your current Adobe ID(email), please try exporting any PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

In Adobe Reader, please sign out, reboot the machine once and then sign back in with your current Adobe ID and password.

Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine if you install any updates, then try exporting any PDF.

If you still experience any issue with the Adobe Reader desktop application while exporting any PDF, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and try exporting any PDF file.

You may also refer to the article for more troubleshooting Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

The support for Document Cloud services is available on Adobe Forums only.

If you still experience any issue, please reply back on the private message which I have sent, please check your email for the forums private message notification.

Let us know how it goes and share your observation. Thanks for your time and patience thus far.

Regards,

Anand Sri.

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ExportPDF

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Adobe Export PDF Not Working

New Here ,
Aug 03, 2018

Copy link to clipboard

Copied

Frustratingly, I have the same problem as many other users.

I have "Adobe Export PDF" plan active, I have confirmed that through my account details. My plan is also listed as active on the bottom right-side of the page in Adobe Acrobat Reader DC--the application has no functionality at all. I cannot even File-->save as, none of the drop down menus actually "drop down." The application and service is not functional, and I have been paying monthly for this, and this has been a problem for at least 3 months, but I haven't sought help because the "support" button offers me no help except for this "community forum," and I haven't had the time or desire to reach out via this method--I'm not expecting much help as I see others haven't had any luck.

It really is a shame that your new Adobe Acrobat suddenly stopped working, and users without the "full-boat" plan have virtually no customer support available to them. For shame!

Hello Erin,

I really apologize for the inconvenience and the poor experience you had while using Adobe ExportPDF service. I'll do my best to make it right.

You have an active membership of Adobe ExportPDF service with your current Adobe ID(email), please try exporting any PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

In Adobe Reader, please sign out, reboot the machine once and then sign back in with your current Adobe ID and password.

Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine if you install any updates, then try exporting any PDF.

If you still experience any issue with the Adobe Reader desktop application while exporting any PDF, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and try exporting any PDF file.

You may also refer to the article for more troubleshooting Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

The support for Document Cloud services is available on Adobe Forums only.

If you still experience any issue, please reply back on the private message which I have sent, please check your email for the forums private message notification.

Let us know how it goes and share your observation. Thanks for your time and patience thus far.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

1.6K

Likes

Translate

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Aug 03, 2018 0
Adobe Employee ,
Aug 10, 2018

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Hello Erin,

I really apologize for the inconvenience and the poor experience you had while using Adobe ExportPDF service. I'll do my best to make it right.

You have an active membership of Adobe ExportPDF service with your current Adobe ID(email), please try exporting any PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

In Adobe Reader, please sign out, reboot the machine once and then sign back in with your current Adobe ID and password.

Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine if you install any updates, then try exporting any PDF.

If you still experience any issue with the Adobe Reader desktop application while exporting any PDF, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and try exporting any PDF file.

You may also refer to the article for more troubleshooting Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

The support for Document Cloud services is available on Adobe Forums only.

If you still experience any issue, please reply back on the private message which I have sent, please check your email for the forums private message notification.

Let us know how it goes and share your observation. Thanks for your time and patience thus far.

Regards,

Anand Sri.

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