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Adobe Export PDF turns PDF files into crap

New Here ,
Dec 16, 2015

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Adobe Export PDF turns PDF files into crap - a garbled mishmash of boxes with letters that are anything but an Excel or Word file. How do I get a refund??

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Adobe Export PDF turns PDF files into crap

New Here ,
Dec 16, 2015

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Adobe Export PDF turns PDF files into crap - a garbled mishmash of boxes with letters that are anything but an Excel or Word file. How do I get a refund??

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Dec 16, 2015 0
Dec 17, 2015

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Hi Jack,

Make sure you are using latest version of Acrobat Reader DC Acrobat Reader DC Learn & Support to Export the PDF Acrobat Reader Help | Export PDF from Acrobat Reader DC.

Or try to use the service online https://cloud.acrobat.com/exportpdf

Check if there is any difference.

Regards,
Aadesh

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Dec 17, 2015 0
New Here ,
Dec 17, 2015

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Aadesh,

I have attached the files, the PDF and the converted Word and Excel files.

Adobe Reader DC is up to date. I have tried the conversion on line as you suggested. I still get the same results as you see in the attached files.

Thanks,

Jack

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Dec 17, 2015 0
Most Valuable Participant ,
Dec 17, 2015

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Jack II wrote:

I have attached the files, the PDF and the converted Word and Excel files..

You cannot send file attachments via email. You must upload any documents you wish to share with the forum to a file-hosting service (such as Creative Cloud Assets at https://assets.adobe.com/ ) and include the share link in your reply. Remember any files you share will be visible to the general public.

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Dec 17, 2015 0
New Here ,
Dec 17, 2015

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Also, what kind of company email system cannot receive attachments??

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Dec 17, 2015 0
Most Valuable Participant ,
Dec 17, 2015

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You are not posting to an email system, but to a public forum located here Acrobat Reader. It's the forum software that cannot receive attachments.

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Dec 17, 2015 0
New Here ,
Dec 17, 2015

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Jack, you are totally on point with that comment.  I just uninstalled DC and reinstalled 11 so as to avoid the crap.

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Dec 17, 2015 0
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