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Adobe is saying that I'm not connected to the internet when I am.

New Here ,
Aug 14, 2017

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My adobe reader DC is saying that I am not connected to the internet so it wont let me export files to excel and word, but I am connected to the internet.

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Adobe is saying that I'm not connected to the internet when I am.

New Here ,
Aug 14, 2017

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My adobe reader DC is saying that I am not connected to the internet so it wont let me export files to excel and word, but I am connected to the internet.

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ExportPDF

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1.0K

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Aug 14, 2017 0
Adobe Employee ,
Aug 15, 2017

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Hi Aaron,

As per the description above, you are not able to export PDF file using the Adobe Acrobat Reader DC as you are getting an error about the connection to Internet, Is that correct?

Please try to login https://cloud.acrobat.com with your AdobeID and password to use ExportPDF service.

Follow the link for more information: Using Adobe Export PDF

You may also try the troubleshooting steps to troubleshoot connectivity issues with Acrobat Reader: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Keep us posted with the results.

Regards,

Anand Sri.

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Aug 15, 2017 1
New Here ,
Oct 13, 2017

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I have the same problem but don't know how to solve it

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Oct 13, 2017 1
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