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Adobe PDF Pack Service Access

New Here ,
Jul 18, 2018

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I purchased Adobe PDF Pack yesterday so that I could combine multiple individual PDF pages into one multiple-page document. Yet, when I open a single page, go to "Tools", and select "Combine", it is still telling me to Add the package to my account and sends me to the pricing page. Why isn't this service available to me yet?

Hi Emilym,

Sorry to hear about such experience.

Combine pdf service works online through https://cloud.acrobat.com/combinepdf . However, you should be able to access it without being directed to the pricing page.

1- Sign out from the application and Sign In back with the correct email.

2- If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Combine PDF Service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

I assume that you have been using the desktop application Adobe Acrobat DC.

Regards,

Akanchha

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PDF Pack

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Adobe PDF Pack Service Access

New Here ,
Jul 18, 2018

Copy link to clipboard

Copied

I purchased Adobe PDF Pack yesterday so that I could combine multiple individual PDF pages into one multiple-page document. Yet, when I open a single page, go to "Tools", and select "Combine", it is still telling me to Add the package to my account and sends me to the pricing page. Why isn't this service available to me yet?

Hi Emilym,

Sorry to hear about such experience.

Combine pdf service works online through https://cloud.acrobat.com/combinepdf . However, you should be able to access it without being directed to the pricing page.

1- Sign out from the application and Sign In back with the correct email.

2- If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Combine PDF Service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

I assume that you have been using the desktop application Adobe Acrobat DC.

Regards,

Akanchha

TOPICS
PDF Pack

Views

74

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 18, 2018 0
Adobe Employee ,
Jul 30, 2018

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Hi Emilym,

Sorry to hear about such experience.

Combine pdf service works online through https://cloud.acrobat.com/combinepdf . However, you should be able to access it without being directed to the pricing page.

1- Sign out from the application and Sign In back with the correct email.

2- If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Combine PDF Service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

I assume that you have been using the desktop application Adobe Acrobat DC.

Regards,

Akanchha

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Jul 30, 2018 0
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