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Adobe Reader does not recognize login for ExportPDF

New Here ,
Apr 14, 2018

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Will someone please help me understand why my Adobe Reader is not recognizing my Adobe account login information?  I just checked my account online and I pay annually for this option to save PDFs to Word or Excel.  Frustrated

Hi Barbarah,

Sorry to hear about your experience and the inconvenience caused.

Looking at your account information, I see that you are a subscriber of Adobe Export PDF. Then you should be able to access the service without any trouble.

Could you please, let us know what exactly happening when you are trying to access the Export PDF service?

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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Adobe Reader does not recognize login for ExportPDF

New Here ,
Apr 14, 2018

Copy link to clipboard

Copied

Will someone please help me understand why my Adobe Reader is not recognizing my Adobe account login information?  I just checked my account online and I pay annually for this option to save PDFs to Word or Excel.  Frustrated

Hi Barbarah,

Sorry to hear about your experience and the inconvenience caused.

Looking at your account information, I see that you are a subscriber of Adobe Export PDF. Then you should be able to access the service without any trouble.

Could you please, let us know what exactly happening when you are trying to access the Export PDF service?

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

TOPICS
ExportPDF

Views

79

Likes

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 14, 2018 0
Adobe Employee ,
Apr 16, 2018

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Hi Barbarah,

Sorry to hear about your experience and the inconvenience caused.

Looking at your account information, I see that you are a subscriber of Adobe Export PDF. Then you should be able to access the service without any trouble.

Could you please, let us know what exactly happening when you are trying to access the Export PDF service?

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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