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Adobe Send documents not being delivered

New Here ,
Jun 17, 2017

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I sent 20 recipients the same .zip files of documents separately.  I did not receive confirmations that they had been opened from 8 of those recipients. When I phoned them,  6 said they did not receive them at all.  for 2 I had an incorrect email address.  For those with incorrect email addresses, I did not receive a return e-mail notifying me of non-delivery or a problem with the delivery. If I cannot rely on Adobe Send, then I will change services.

Also, in the old Send Now system, I would receive two confirmation e-mails 1) that the delivery was successful; and 2) when the recipient activated/opened the link to the document(s).  Now there is just one notification -- when the link is activated/opened -- if the email even gets to the recipient.  

The access to Adobe tech support through instant messaging is entirely neglected for Adobe Send -- it is not even available as a choice of product one is having trouble with. So "new" certainly isn't improved.  Adobe removed a valuable feature and broke the rest of it.

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Adobe Send documents not being delivered

New Here ,
Jun 17, 2017

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I sent 20 recipients the same .zip files of documents separately.  I did not receive confirmations that they had been opened from 8 of those recipients. When I phoned them,  6 said they did not receive them at all.  for 2 I had an incorrect email address.  For those with incorrect email addresses, I did not receive a return e-mail notifying me of non-delivery or a problem with the delivery. If I cannot rely on Adobe Send, then I will change services.

Also, in the old Send Now system, I would receive two confirmation e-mails 1) that the delivery was successful; and 2) when the recipient activated/opened the link to the document(s).  Now there is just one notification -- when the link is activated/opened -- if the email even gets to the recipient.  

The access to Adobe tech support through instant messaging is entirely neglected for Adobe Send -- it is not even available as a choice of product one is having trouble with. So "new" certainly isn't improved.  Adobe removed a valuable feature and broke the rest of it.

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Jun 17, 2017 0
Adobe Employee ,
Jun 17, 2017

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Hi Nadinac49792772,

As mentioned above, the document link that you have shared was it a Personalized Invitation or Anonymous link?

When you send a personalized invitation to specific individuals, Send & Track tracks when those individuals preview or download the file. If you share an anonymous link, however, Send & Track doesn't track complete information.

Like who previews or downloads the file or who didn't. You will simply see a total number of previews or downloads not any other information.

For detailed description you may go through the help document and see "View Tracking Information" -

Using Adobe Send & Track 

Try sending a Personalized Invitation and let us know if that doesn't work either.

Regards,

Akanchha

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Jun 17, 2017 0
New Here ,
Jun 18, 2017

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All were Send and Track.  Your comment is like a tech support person asking me if my computer is plugged in. No-duh!

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Jun 18, 2017 0
New Here ,
Jun 18, 2017

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Link not anonymous.  Recipients stated they did not receive a notification.  Read my question before you answer -- or push the automated, mindless answer.

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Jun 18, 2017 0
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