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Adobe Send & Track

New Here ,
Oct 05, 2018

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We are getting Internal Server Error when we try to email link and send document to cloud. Have not found any solutions to this problem.

The only one I found was that the account may be blocked. I spent hours looking for solutions and for an email or chat option or a Phone Number.

We are on an annual plan why is there no way to contact Adobe support?

Hey Srkm,

Sorry for the delay in response to your query.

After the latest update to the Acrobat and Document Cloud service, the experience of using the Send & Track service has been changed but the services are still same.

As you have an active subscription of Send & Track registered to your account. So you should be able to access your service because the account hasn't been blocked.

You may try the steps mentioned in link- Share and track PDFs online using Adobe Document Cloud and see if that helps.

Regards,

Akanchha

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Adobe Send & Track

New Here ,
Oct 05, 2018

Copy link to clipboard

Copied

We are getting Internal Server Error when we try to email link and send document to cloud. Have not found any solutions to this problem.

The only one I found was that the account may be blocked. I spent hours looking for solutions and for an email or chat option or a Phone Number.

We are on an annual plan why is there no way to contact Adobe support?

Hey Srkm,

Sorry for the delay in response to your query.

After the latest update to the Acrobat and Document Cloud service, the experience of using the Send & Track service has been changed but the services are still same.

As you have an active subscription of Send & Track registered to your account. So you should be able to access your service because the account hasn't been blocked.

You may try the steps mentioned in link- Share and track PDFs online using Adobe Document Cloud and see if that helps.

Regards,

Akanchha

TOPICS
Adobe Send

Views

176

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2018 0
Adobe Employee ,
Oct 10, 2018

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Hey Srkm,

Sorry for the delay in response to your query.

After the latest update to the Acrobat and Document Cloud service, the experience of using the Send & Track service has been changed but the services are still same.

As you have an active subscription of Send & Track registered to your account. So you should be able to access your service because the account hasn't been blocked.

You may try the steps mentioned in link- Share and track PDFs online using Adobe Document Cloud and see if that helps.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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