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After converting a file to word the cloud page will not load

New Here ,
Jul 27, 2017

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After converting a file to word the cloud page will not load- it just spins and spins and spins. How do I get the option back to simply store on my computer? OR why will the page not load?

I just REALLY need to view my converted files and I can not- this is so frustrating!

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After converting a file to word the cloud page will not load

New Here ,
Jul 27, 2017

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After converting a file to word the cloud page will not load- it just spins and spins and spins. How do I get the option back to simply store on my computer? OR why will the page not load?

I just REALLY need to view my converted files and I can not- this is so frustrating!

TOPICS
ExportPDF

Views

74

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 27, 2017 0
Adobe Employee ,
Jul 31, 2017

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Hi tecuso,

I apologize for the delay reply.

If you were using from Adobe Reader to export your PDF file to Word please try to login our online service at https://cloud.acrobat.com with your Adobe ID and password.

If you used our online service please clear the cache and history in the browser then try again to login.

Please let me know if you still have the same issue or any questions.

thank you.

Hisami

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