• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

An error occurred while trying to access the service.

New Here ,
Jun 26, 2018 Jun 26, 2018

Copy link to clipboard

Copied

Since I upgraded my Adobe Suite I now can not convert files to Word documents. The following message appears: An error occurred while trying to access the service

Views

2.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 27, 2018 Jun 27, 2018

Hi Kimc,

We see that you have upgraded the plan form Export PDF to PDF Pack. PDF Pack is also part of "Document Cloud PDF Services", so there shouldn't be any problem accessing the service after upgrading the plan.

1- If you are trying to access the service online https://cloud.acrobat.com/exportpdf  then you may check with a different web browser. Or you may turn the internet security software off for a while (If any) and check.

2- Check with the desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions

...

Votes

Translate

Translate
Adobe Employee ,
Jun 27, 2018 Jun 27, 2018

Copy link to clipboard

Copied

LATEST

Hi Kimc,

We see that you have upgraded the plan form Export PDF to PDF Pack. PDF Pack is also part of "Document Cloud PDF Services", so there shouldn't be any problem accessing the service after upgrading the plan.

1- If you are trying to access the service online https://cloud.acrobat.com/exportpdf  then you may check with a different web browser. Or you may turn the internet security software off for a while (If any) and check.

2- Check with the desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions 

Hope this helps.

Regards,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources