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An error occurred while trying to access the service.

New Here ,
Jun 26, 2018

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Since I upgraded my Adobe Suite I now can not convert files to Word documents. The following message appears: An error occurred while trying to access the service

Hi Kimc,

We see that you have upgraded the plan form Export PDF to PDF Pack. PDF Pack is also part of "Document Cloud PDF Services", so there shouldn't be any problem accessing the service after upgrading the plan.

1- If you are trying to access the service online https://cloud.acrobat.com/exportpdf  then you may check with a different web browser. Or you may turn the internet security software off for a while (If any) and check.

2- Check with the desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions 

Hope this helps.

Regards,

Akanchha

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An error occurred while trying to access the service.

New Here ,
Jun 26, 2018

Copy link to clipboard

Copied

Since I upgraded my Adobe Suite I now can not convert files to Word documents. The following message appears: An error occurred while trying to access the service

Hi Kimc,

We see that you have upgraded the plan form Export PDF to PDF Pack. PDF Pack is also part of "Document Cloud PDF Services", so there shouldn't be any problem accessing the service after upgrading the plan.

1- If you are trying to access the service online https://cloud.acrobat.com/exportpdf  then you may check with a different web browser. Or you may turn the internet security software off for a while (If any) and check.

2- Check with the desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions 

Hope this helps.

Regards,

Akanchha

Views

844

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 26, 2018 0
Adobe Employee ,
Jun 27, 2018

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Hi Kimc,

We see that you have upgraded the plan form Export PDF to PDF Pack. PDF Pack is also part of "Document Cloud PDF Services", so there shouldn't be any problem accessing the service after upgrading the plan.

1- If you are trying to access the service online https://cloud.acrobat.com/exportpdf  then you may check with a different web browser. Or you may turn the internet security software off for a while (If any) and check.

2- Check with the desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions 

Hope this helps.

Regards,

Akanchha

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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