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Annotations not being saved on Document Cloud PDF

New Here ,
Jul 08, 2019

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I've been having trouble with Document Cloud for some time now.

It all started when the highlights I'd make to PDF files in my phone either appeared partially, without showing my latest progress, or wouldn't appear at all when I opened them in my computer. From time to time, with a little bit of luck, they would randomly appear normally in my computer, but as I said, it seemed more like a matter of luck than anything else.

Now, though, the highlights are not being saved in my phone. I had a PDF file annotated up until page ~105, but now only the annotations I had made previously, when I had only read up until page 93, are showing up. Now, my phone is showing the exact same outdated "version" of my file as my computer would show when I opened it.

I made sure that I wasn't making changes to the local file instead of the Document Cloud one.

Can this be fixed? Thanks in advance!

P.S.: I'm using version 2019.012.20034 of Adobe Acrobat Reader DC for Mac on my computer and 19.4.0.9813 of Acrobat Reader for Android

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Annotations not being saved on Document Cloud PDF

New Here ,
Jul 08, 2019

Copy link to clipboard

Copied

I've been having trouble with Document Cloud for some time now.

It all started when the highlights I'd make to PDF files in my phone either appeared partially, without showing my latest progress, or wouldn't appear at all when I opened them in my computer. From time to time, with a little bit of luck, they would randomly appear normally in my computer, but as I said, it seemed more like a matter of luck than anything else.

Now, though, the highlights are not being saved in my phone. I had a PDF file annotated up until page ~105, but now only the annotations I had made previously, when I had only read up until page 93, are showing up. Now, my phone is showing the exact same outdated "version" of my file as my computer would show when I opened it.

I made sure that I wasn't making changes to the local file instead of the Document Cloud one.

Can this be fixed? Thanks in advance!

P.S.: I'm using version 2019.012.20034 of Adobe Acrobat Reader DC for Mac on my computer and 19.4.0.9813 of Acrobat Reader for Android

TOPICS
Acrobat.com Cloud Storage

Views

134

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 08, 2019 0

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