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Are Acrobat Portfolios files supported in Adobe Document Cloud?

New Here ,
Jan 27, 2020

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We recently started using Adobe Document Cloud with SharePoint Online.  Regular PDF files open fine but if any user uploads a PDF Portfolio file they see the error/warning message below.  The users have Acrobat DC licenses and can login to Document Cloud, but the Portfolios still don't open.

 

Can anyone confirm if Portfolio's are supported or not?  Thanks

PDF Portfolio Message.png

Hello nillac,

At this time, PDF Portfolios are not supported within the PDF Web Viewer. In order to view, you will need to download the PDF and open it in Acrobat or Acrobat Reader.

 

Optionally, you can also open documents directly from SharePoint: https://helpx.adobe.com/acrobat/using/access-sharepoint-files.html

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Are Acrobat Portfolios files supported in Adobe Document Cloud?

New Here ,
Jan 27, 2020

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We recently started using Adobe Document Cloud with SharePoint Online.  Regular PDF files open fine but if any user uploads a PDF Portfolio file they see the error/warning message below.  The users have Acrobat DC licenses and can login to Document Cloud, but the Portfolios still don't open.

 

Can anyone confirm if Portfolio's are supported or not?  Thanks

PDF Portfolio Message.png

Hello nillac,

At this time, PDF Portfolios are not supported within the PDF Web Viewer. In order to view, you will need to download the PDF and open it in Acrobat or Acrobat Reader.

 

Optionally, you can also open documents directly from SharePoint: https://helpx.adobe.com/acrobat/using/access-sharepoint-files.html

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Combine files, View PDF

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Jan 27, 2020 0
Adobe Community Professional ,
Jan 27, 2020

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Does they open the file in Acrobat?

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Jan 27, 2020 0
New Here ,
Jan 27, 2020

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No, they open the file in a browser using Adobe Document Cloud and then add comments.  Document Cloud lets them do that and save directly back to SharePoint Online.

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Jan 27, 2020 0
Adobe Employee ,
Jan 27, 2020

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Hello nillac,

At this time, PDF Portfolios are not supported within the PDF Web Viewer. In order to view, you will need to download the PDF and open it in Acrobat or Acrobat Reader.

 

Optionally, you can also open documents directly from SharePoint: https://helpx.adobe.com/acrobat/using/access-sharepoint-files.html

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Jan 27, 2020 0
New Here ,
Jan 27, 2020

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Thanks for the reply.  I don't suppose you have a link to an Adobe FAQ that states that Portfolio files are not supported? Looking for something I can show the project team so we can move on.

 

I think the link you included is valid for SharePoint on-premise environments, with SharePoint Online it doesn't have the same integration as it used to with on premise versions - that's why we've been using Document Cloud.

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Jan 27, 2020 0
Adobe Employee ,
Jan 27, 2020

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Hi Nillac,

I don't have a reference to a blog or FAQ that states that directly, but I will provide that feedback to the product team. I work for Adobe and I am part of the Technical Marketing team for Adobe Document Cloud.

 

As for the SharePoint on-premise vs. Online, it actually doesn't make a difference. If you are using SharePoint Online, you can put in the URL to the SharePoint Online site and it will allow you to navigate and check in / out documents from your SharePoint Online site.

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Jan 27, 2020 0
nillac LATEST
New Here ,
Jan 28, 2020

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Thanks for your help.  One last question, if portfolios aren't currently supported, do you have a recommendation on a supported alternative?  I think the files being merged are all PDFs, if that's the case can they just merge them into a single PDF and that will work with Document Cloud - or is there another way to combine files?

 

Thanks again...

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Jan 28, 2020 0
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