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ARE YOU KIDDING ME?

New Here ,
Apr 13, 2018

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This company is a joke!! No way to contact support systems. I keep getting sent to a COMMUNITY FORUM when in reality there should be dedicated people to assist with simple tasks. That is the reason we pay for their services. What a waste. Here I was testing this out for a huge potential company contract and the lack of user interface help has completely rendered this business useless for our Hotel needs.

There is no description as to why there is a conversion failure with files

No assistance with upload errors or user error notifications

No simple access to canceling paid subscriptions

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

There is, but you need to select the correct product. If you select a free product like Adobe Reader you'll get redirected to the forums, as Adobe doesn't offer phone support for these applications. If you have a subscription or a sales question then you should be able to get through to an agent. To be honest, though, you're more likely to get an informed reply here...

Anyway, here's their phone number for the US:

Adobe Customer Care: 800-833-6687 [Moderator: If you don't have a subscription you will be asked to visit forums ]

Monday-Friday, 5am-7pm PT

TOPICS
Acrobat.com Cloud Storage, ExportPDF, PDF Pack

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ARE YOU KIDDING ME?

New Here ,
Apr 13, 2018

Copy link to clipboard

Copied

This company is a joke!! No way to contact support systems. I keep getting sent to a COMMUNITY FORUM when in reality there should be dedicated people to assist with simple tasks. That is the reason we pay for their services. What a waste. Here I was testing this out for a huge potential company contract and the lack of user interface help has completely rendered this business useless for our Hotel needs.

There is no description as to why there is a conversion failure with files

No assistance with upload errors or user error notifications

No simple access to canceling paid subscriptions

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

There is, but you need to select the correct product. If you select a free product like Adobe Reader you'll get redirected to the forums, as Adobe doesn't offer phone support for these applications. If you have a subscription or a sales question then you should be able to get through to an agent. To be honest, though, you're more likely to get an informed reply here...

Anyway, here's their phone number for the US:

Adobe Customer Care: 800-833-6687 [Moderator: If you don't have a subscription you will be asked to visit forums ]

Monday-Friday, 5am-7pm PT

TOPICS
Acrobat.com Cloud Storage, ExportPDF, PDF Pack

Views

115

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 13, 2018 0
Most Valuable Participant ,
Apr 13, 2018

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There is, but you need to select the correct product. If you select a free product like Adobe Reader you'll get redirected to the forums, as Adobe doesn't offer phone support for these applications. If you have a subscription or a sales question then you should be able to get through to an agent. To be honest, though, you're more likely to get an informed reply here...

Anyway, here's their phone number for the US:

Adobe Customer Care: 800-833-6687 [Moderator: If you don't have a subscription you will be asked to visit forums ]

Monday-Friday, 5am-7pm PT

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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