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Being charged annually for Adobe Export pdf but have never been able to use it. On logging in have I no "plan" to change

New Here ,
Apr 22, 2018

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Order number xxxxxxxxxxxxx(Removed OrderNumber by Moderator)

Charged for this product, never used it and now cannot use it.

Logging in to adobe does not show that I even have this product?

This is an open forum.

Please, do not write any private information.

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Being charged annually for Adobe Export pdf but have never been able to use it. On logging in have I no "plan" to change

New Here ,
Apr 22, 2018

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Order number xxxxxxxxxxxxx(Removed OrderNumber by Moderator)

Charged for this product, never used it and now cannot use it.

Logging in to adobe does not show that I even have this product?

This is an open forum.

Please, do not write any private information.

Views

47

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 22, 2018 0
Most Valuable Participant ,
Apr 23, 2018

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Perhaps you were logged on with a different Adobe ID when you paid for it. Check the original email or order for an email address or Adobe ID.

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Apr 23, 2018 0
New Here ,
Apr 23, 2018

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No I have logged on and and can my order but cannot do anything else. Its as if the order was never processed?

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Apr 23, 2018 0
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