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Bought ExportPro Subscription but still can't export PDFs to Word docs

New Here ,
Jan 19, 2018

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Hello,

I purchased the Adobe Export Pro plan yet have been unable to use the export feature. My account shows my purchase and has it listed under my plans, yet when in Adobe Acrobat it will redirect me to the payment webpage when I try to export. Is there anything I can do?

Hi Lukem,

Your account information shows that you have subscribed for the Export PDF service.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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Bought ExportPro Subscription but still can't export PDFs to Word docs

New Here ,
Jan 19, 2018

Copy link to clipboard

Copied

Hello,

I purchased the Adobe Export Pro plan yet have been unable to use the export feature. My account shows my purchase and has it listed under my plans, yet when in Adobe Acrobat it will redirect me to the payment webpage when I try to export. Is there anything I can do?

Hi Lukem,

Your account information shows that you have subscribed for the Export PDF service.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

TOPICS
ExportPDF

Views

260

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 19, 2018 0
Adobe Employee ,
Jan 22, 2018

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Hi Lukem,

Your account information shows that you have subscribed for the Export PDF service.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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