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Can not convert PDF to Word/Pay Again?

New Here ,
Apr 04, 2018

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I am a yearly paid member.

I am trying to convert a PDF file to a Word document. In my membership plan, it is included that I am suppose to be able to do this feature.

My steps:

1. I select Export PDF

2. I then select the PDF file that I want to convert

3. I see the page that has the selected file, and the option below that "Convert To", and Microsoft Word is already selected.

The problem.

When I selected "Export to Word", I am taken to a page that wants to me to pay AGAIN. Why should I pay again if this feature is already included?

ML

Hello Leroymh,

Sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use the Adobe ExportPDF service as getting a resubscribe page, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader DC and getting the resubscribe page, please sign out and sign back in Adobe Reader DC using your Adobe ID and password, then check for any pending updates of Adobe Reader DC from help>check for updates, reboot the machine and try exporting any PDF.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Edited response]

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ExportPDF

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Can not convert PDF to Word/Pay Again?

New Here ,
Apr 04, 2018

Copy link to clipboard

Copied

I am a yearly paid member.

I am trying to convert a PDF file to a Word document. In my membership plan, it is included that I am suppose to be able to do this feature.

My steps:

1. I select Export PDF

2. I then select the PDF file that I want to convert

3. I see the page that has the selected file, and the option below that "Convert To", and Microsoft Word is already selected.

The problem.

When I selected "Export to Word", I am taken to a page that wants to me to pay AGAIN. Why should I pay again if this feature is already included?

ML

Hello Leroymh,

Sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use the Adobe ExportPDF service as getting a resubscribe page, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader DC and getting the resubscribe page, please sign out and sign back in Adobe Reader DC using your Adobe ID and password, then check for any pending updates of Adobe Reader DC from help>check for updates, reboot the machine and try exporting any PDF.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Edited response]

TOPICS
ExportPDF

Views

1.3K

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Apr 04, 2018 0
New Here ,
Apr 04, 2018

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I'm having the same problem,  I just renewed last week, but instead of renewing it created a new purchase.  it worked fine last week, and now it won't.  It takes me to the purchase page.

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Apr 04, 2018 0
New Here ,
Apr 04, 2018

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I can't do it from within the PDF, but if I go to the purchase email confirmation from Adobe and click "Get Started" it takes me to a cloud application that let's me do it.

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Apr 04, 2018 0
New Here ,
Apr 05, 2018

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Thank you. Your suggestion worked.

Its a bit frustrating that it does not work the way it was designed.

I hope this helps others having the same problem.

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Apr 05, 2018 0
Adobe Employee ,
Apr 13, 2018

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Hello Leroymh,

Sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use the Adobe ExportPDF service as getting a resubscribe page, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader DC and getting the resubscribe page, please sign out and sign back in Adobe Reader DC using your Adobe ID and password, then check for any pending updates of Adobe Reader DC from help>check for updates, reboot the machine and try exporting any PDF.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Edited response]

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Apr 13, 2018 1
New Here ,
Nov 09, 2020

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I am having this same problem and have been paying the $9.99 premium for about five years now.  

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Nov 09, 2020 0
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