Can't convert files

[moniquee49747378]

When I try to convert my files, I get a message that I have no internet connection. I logged out and logged back into my account but that didn't work. Then I get a message that says my trial has expired, so I clicked on the on the tab that says BUY NOW. I then get a message that says I already have Adobe Pack DC. Just below that message there is a "sign in" tab, so I click on it. I then get a message that says:

Currently unavailable

We apologize for the
inconvenience. We are working hard to make the service available. Please check
back shortly

I have been having this problem for almost a month now and I give up on trying to fix this myself. Thank you for your help!

[Sheena Kaul]

Moving to Document Cloud PDF services​

[Ned Murphy]

Forum Success Guide: https://forums.adobe.com/docs/DOC-5601  (start with indicating which program is involved)

[H_Spector · Accepted solution]

Hi moniquee49747378,

It seems that you tried to login to use PDF services(exportPDF/CreatePDF) in Adobe Reader or/and in your browser at https://cloud.acrobat.com, right?

Please try to use our web service at https://cloud.acrobat.com from your home or different network environment.

We have some customers who had a similar issue. Some told us that they could login and use our services from different environment such as from home or workplace.  As we cannot reproduce this issue in-house we are asking our customers to try this first.

Please let me know if you can use our services from another environment or not.

Thank you.

Hisami