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Can't convert files

New Here ,
Aug 18, 2017

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When I try to convert my files, I get a message that I have no internet connection. I logged out and logged back into my account but that didn't work. Then I get a message that says my trial has expired, so I clicked on the on the tab that says BUY NOW. I then get a message that says I already have Adobe Pack DC. Just below that message there is a "sign in" tab, so I click on it. I then get a message that says:

Currently unavailable

We apologize for the
inconvenience. We are working hard to make the service available. Please check

back shortly

I have been having this problem for almost a month now and I give up on trying to fix this myself. Thank you for your help!

Hi moniquee49747378,

It seems that you tried to login to use PDF services(exportPDF/CreatePDF) in Adobe Reader or/and in your browser at https://cloud.acrobat.com, right?

Please try to use our web service at https://cloud.acrobat.com from your home or different network environment.

We have some customers who had a similar issue. Some told us that they could login and use our services from different environment such as from home or workplace.  As we cannot reproduce this issue in-house we are asking our customers to try this first.

Please let me know if you can use our services from another environment or not.

Thank you.

Hisami

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Can't convert files

New Here ,
Aug 18, 2017

Copy link to clipboard

Copied

When I try to convert my files, I get a message that I have no internet connection. I logged out and logged back into my account but that didn't work. Then I get a message that says my trial has expired, so I clicked on the on the tab that says BUY NOW. I then get a message that says I already have Adobe Pack DC. Just below that message there is a "sign in" tab, so I click on it. I then get a message that says:

Currently unavailable

We apologize for the
inconvenience. We are working hard to make the service available. Please check

back shortly

I have been having this problem for almost a month now and I give up on trying to fix this myself. Thank you for your help!

Hi moniquee49747378,

It seems that you tried to login to use PDF services(exportPDF/CreatePDF) in Adobe Reader or/and in your browser at https://cloud.acrobat.com, right?

Please try to use our web service at https://cloud.acrobat.com from your home or different network environment.

We have some customers who had a similar issue. Some told us that they could login and use our services from different environment such as from home or workplace.  As we cannot reproduce this issue in-house we are asking our customers to try this first.

Please let me know if you can use our services from another environment or not.

Thank you.

Hisami

Views

189

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 18, 2017 0
Adobe Employee ,
Aug 18, 2017

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Aug 18, 2017 1
LEGEND ,
Aug 18, 2017

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Forum Success Guide: https://forums.adobe.com/docs/DOC-5601  (start with indicating which program is involved)

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Aug 18, 2017 1
Adobe Employee ,
Aug 18, 2017

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Hi moniquee49747378,

It seems that you tried to login to use PDF services(exportPDF/CreatePDF) in Adobe Reader or/and in your browser at https://cloud.acrobat.com, right?

Please try to use our web service at https://cloud.acrobat.com from your home or different network environment.

We have some customers who had a similar issue. Some told us that they could login and use our services from different environment such as from home or workplace.  As we cannot reproduce this issue in-house we are asking our customers to try this first.

Please let me know if you can use our services from another environment or not.

Thank you.

Hisami

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Aug 18, 2017 0
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