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I have a paid subscription. I am trying to export a PDF to convert it to a word document. The tool menus do not offer any options. I am logged in.
As explained above, the tool menu doesn't show anything. So does that mean you are getting a blank screen?
I assume you are working with the Acrobat Reader DC application? Check the application whether its upto date or not?
Launch Reader>Help>Check for update.
As you have subscribed for Adobe Export PDF service, so you may check online via https://cloud.acrobat.com/exportpdf whether its accessible there or not?