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Can't save PDF as JPEG

New Here ,
Jun 29, 2017

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I do not understand, in the past I could always save a PDF to a JPEG, but now I cannot. I bought the PDF pack from Adobe for $70 and can now convert things. I want to share this with the rest of the office (there are 6 of us) and although we all have our own computers we are all on one server. I cannot find out how I can do this or if I can do this and there is no phone numbers to call and it cannot be helped over chat and I very frustrated.

Hi kristenr33506,

You might be trying to export pdf in Acrobat Reader desktop application which doesn't have jpeg as a conversion option.

Here is the screenshot of the Export PDF option available in Reader DC :

This is the screenshot of the Export PDF option in Acrobat DC:

Try exporting PDF online using this link: https://cloud.acrobat.com/exportpdf  , click on down arrow next to (*docx) and check if Image (*.jpg, *.tiff .... is there).

Below is the screenshot:

Sorry for say but Adobe PDF Pack subscription can't be shared with other members.

-Shivam

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Can't save PDF as JPEG

New Here ,
Jun 29, 2017

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I do not understand, in the past I could always save a PDF to a JPEG, but now I cannot. I bought the PDF pack from Adobe for $70 and can now convert things. I want to share this with the rest of the office (there are 6 of us) and although we all have our own computers we are all on one server. I cannot find out how I can do this or if I can do this and there is no phone numbers to call and it cannot be helped over chat and I very frustrated.

Hi kristenr33506,

You might be trying to export pdf in Acrobat Reader desktop application which doesn't have jpeg as a conversion option.

Here is the screenshot of the Export PDF option available in Reader DC :

This is the screenshot of the Export PDF option in Acrobat DC:

Try exporting PDF online using this link: https://cloud.acrobat.com/exportpdf  , click on down arrow next to (*docx) and check if Image (*.jpg, *.tiff .... is there).

Below is the screenshot:

Sorry for say but Adobe PDF Pack subscription can't be shared with other members.

-Shivam

TOPICS
PDF Pack

Views

28.0K

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Jun 29, 2017 0
Adobe Employee ,
Jul 03, 2017

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Hi kristenr33506,

We are sorry for the inconvenience caused to you.

As per the issue description mentioned above, you are unable to convert pdf as jpeg, is that correct?

Could you please try converting pdf to jpg using this link: https://cloud.acrobat.com/exportpdf  and see if that works?

What happens when you try to convert pdf file? Is there any error message you are getting?

Are you exporting in Reader using Tools>Export PDF option or online?

Have you tried converting pdf to other file formats like .doc, does that work?

Awaiting your response.

Shivam

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Jul 03, 2017 1
New Here ,
Jul 04, 2017

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Hi Shivam,

I bought the PDF pack package for $70 a month with the intent that when someone sends me a PDF that I have to put on our social media page for the fire department I would be able to convert it to a JPEG. I have had success using the paid program to convert PDF's to Word and Excel docs. I have never seen an option to convert to JPEG, no error message, just no option.

Maybe I do not understand the product I paid for?

ALSO

Question #2 is that I bought this subscription and work in a fire department with 5 other staff members. We all have our own computers, but they are all on the same server. Can this program be shared to them somehow since we have one umbrella computer system?
Thanks so much for your help.

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Jul 04, 2017 0
New Here ,
Jul 31, 2017

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I am having this same issue - I need to turn my PDF Files into a Jpeg ... if I purchase this will I be able to do it?

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Jul 31, 2017 0
New Here ,
Jul 31, 2017

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no it seems as if you need to purchase a more expensive package to have this option. The package I bought at $69.99 a year only converts to word and excel. I am not sure the correct package but you can see all the packages side by side and compare what they can do for you before you make the purchase. There is one that will convert PDFs to JPEGS, just not sure what version. It is more pricey than the one I bought.

Hope this helps.

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Jul 31, 2017 0
New Here ,
Jul 31, 2017

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I have to say Adobe sucks ... customer service is AWFUL (still waiting) and what a joke ... So expensive to do a really simple thing. Super disappointed. Thanks for your info!!

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Jul 31, 2017 0
Adobe Employee ,
Jul 31, 2017

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Hi Carrier43317765,

Please use our online service at https://cloud.acrobat.com with your Adobe ID and password.

Select "Export PDF" then select your PDF file and your output option for image file.

Please let me know if you have any issues or questions.

Thank you.

Hisami

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Jul 31, 2017 0
New Here ,
Jul 31, 2017

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I did that and I purchased the $24/year option and it only gives me Word and Excel options not an image file option!

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Jul 31, 2017 0
Adobe Employee ,
Jul 31, 2017

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Thank you for your prompt reply.

When you logged in at https://cloud.acrobat.com in your browser did you see the Image option in the below screenshot?

Screenshot_Export2JPG.png

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Jul 31, 2017 1
New Here ,
Jul 31, 2017

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no it looks like this?

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Jul 31, 2017 0
New Here ,
Jul 31, 2017

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It never gives me a JPEG option only Word, Excel, and Powerpoint

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Jul 31, 2017 0
Adobe Employee ,
Jul 31, 2017

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Hi carrier43317765,

I am sorry that I missed what you mentioned earlier that you have $24/yr subscription that is ExportPDF subscription which gives Word/Excel/rtf output option.

With PDF Pack subscription Word/Excel/PowerPoint/Image files(jpg/tiff/png) output options are available.

Thank you.

Hisami

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Jul 31, 2017 1
New Here ,
Jul 31, 2017

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How much is the PDF Pack Subscription???

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Jul 31, 2017 0
Adobe Community Professional ,
Jul 31, 2017

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About US$ 70/year (or just under US$ 6 a month, billed annually)

Online PDF converter, convert from web or Acrobat Reader | Adobe PDF Pack

This may also be helpful:

FAQ | Adobe PDF Pack

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Jul 31, 2017 2
New Here ,
Dec 06, 2018

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Super disappointed. This is a ridiculous price to pay for something you can search elsewhere to have done for free.Adobe, you suck.

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Dec 06, 2018 0
Adobe Employee ,
Jul 07, 2017

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Hi kristenr33506,

You might be trying to export pdf in Acrobat Reader desktop application which doesn't have jpeg as a conversion option.

Here is the screenshot of the Export PDF option available in Reader DC :

This is the screenshot of the Export PDF option in Acrobat DC:

Try exporting PDF online using this link: https://cloud.acrobat.com/exportpdf  , click on down arrow next to (*docx) and check if Image (*.jpg, *.tiff .... is there).

Below is the screenshot:

Sorry for say but Adobe PDF Pack subscription can't be shared with other members.

-Shivam

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Jul 07, 2017 1
New Here ,
May 21, 2020

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I cannot use the export to image function either to jpg or png. It looks like it does it, but the file is never there. I have tried saving it in a different folder, but that does not work either. I have Windows 8.1 and I am using Adobe Acrobat DC. All other functions work, except the export to image. I can do export to Word, for example. Please help!

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May 21, 2020 0
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Most Valuable Participant ,
May 24, 2020

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May 24, 2020 0
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