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can't search PDF contents

Community Beginner ,
Apr 18, 2019

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Hi all,

I use Adobe Scan on my Android device to scan various documents (invoices, business cards, etc.) into the Adobe Document Cloud.

My problem is that although the documents are OCR's and I can verify that when I open them on the document cloud and I'm able to select text and copy it, I cannot search for any of the content text from the search box.

If the text is not within the file name, it simply doesn't find any matching documents.

Am I doing something wrong? does search by default not search contents?

Any help is appreciated. Thanks.

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Acrobat.com Cloud Storage

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can't search PDF contents

Community Beginner ,
Apr 18, 2019

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Hi all,

I use Adobe Scan on my Android device to scan various documents (invoices, business cards, etc.) into the Adobe Document Cloud.

My problem is that although the documents are OCR's and I can verify that when I open them on the document cloud and I'm able to select text and copy it, I cannot search for any of the content text from the search box.

If the text is not within the file name, it simply doesn't find any matching documents.

Am I doing something wrong? does search by default not search contents?

Any help is appreciated. Thanks.

TOPICS
Acrobat.com Cloud Storage

Views

459

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 18, 2019 0
Adobe Employee ,
Apr 22, 2019

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Hey Ahmad_Alnusif,

As mentioned above, the documents are scanned using Adobe Scan mobile app and when its open on Document Cloud then text aren't searchable. So, to understand the issue better I would like to know couple of things here-

1- When you say Document Cloud, are you referring to the web interface: Adobe Document Cloud ? If yes, then check with a different web browser or delete cache and cookies of the current one.

2- Are you facing this issue with all the documents scanned through the Adobe Scan app? Or this is a specific one which isn't allowing "search text"?

3- For testing, check with the Adobe Reader DC desktop application. If it still doesn't work there, then download it to the system and then open in Reader>Search Text.

Let us know the result.

Thanks,

Akanchha

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