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Can't view pdf files from public access link from Adobe CC

New Here ,
Oct 26, 2017

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I can't view the pdf files I've uploaded if I try to access them from the public link given by Adobe Creative Cloud, I can, however, view them as usual if I am logged in as user.

The files haven't been modified and, before today, I could see them with no problem whether I was logged in or not.

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Can't view pdf files from public access link from Adobe CC

New Here ,
Oct 26, 2017

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I can't view the pdf files I've uploaded if I try to access them from the public link given by Adobe Creative Cloud, I can, however, view them as usual if I am logged in as user.

The files haven't been modified and, before today, I could see them with no problem whether I was logged in or not.

screencap.jpg

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Oct 26, 2017 0
Adobe Community Professional ,
Oct 26, 2017

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can you see this pdf? https://graduateland.com/api/v2/users/jesper/cv

if not, install adobe reader - Adobe Acrobat Reader DC Install for all versions being careful to untick any unwanted 'tag-along'-ware.

[moved from Adobe Creative Cloud to Acrobat Reader]

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Oct 26, 2017 0
New Here ,
Oct 26, 2017

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Yes, I can see it. I also have Acrobat Pro in my pc.

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Oct 26, 2017 0
Adobe Community Professional ,
Oct 26, 2017

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you'll need to explain the problem then more thoroughly. 

eg, your browser works ok to view pdfs, your acrobat pro works as expected, but you're having some problem sync'g files or using something else?

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Oct 26, 2017 0
New Here ,
Oct 26, 2017

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Everything works ok, browser, Acrobat, etc. In fact, the newer files can be viewed on the browser with no problem. But older pdf files uploaded to the CC can be viewed correctly on the web if I'm logged in as a user but if I try to see them using the public link to that same file, I can't view it (see screen cap attached on my first post).

It's not only me, I've tried from other computers and different browsers and the same happens.

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Oct 26, 2017 0
Adobe Community Professional ,
Oct 26, 2017

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what do you mean by, "...uploaded to the CC.."?

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Oct 26, 2017 0
New Here ,
Oct 26, 2017

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Uploaded to the Adobe Creative Cloud.

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Oct 26, 2017 0
Adobe Community Professional ,
Oct 26, 2017

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you're having a problem syncing files?

Screenshot - 10_26_2017 , 9_09_10 AM.png

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Oct 26, 2017 0
New Here ,
Oct 26, 2017

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No, all this files were already uploaded a long time ago, with no problem whatsoever.

The online viewing of pdf files via public link started today. All the files have no errors, can be downloaded correctly, but can't be viewed online for some reason that it's unknown to me.

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Oct 26, 2017 0
Adobe Community Professional ,
Oct 26, 2017

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Oct 26, 2017 0
Adobe Employee ,
Oct 26, 2017

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Hi Maria,

You may want to try hosting them with Document Cloud storage rather than Creative Cloud storage. Document Cloud is more closely aligned with Acrobat and may have better compatibility with different types or versions of PDF. It looks like your PDF is a secure type created with InDesign CC 2015. There should be a Document Cloud option from here: https://cloud.acrobat.com/ on the left of the page where you can upload.

Hope that helps,

- Dave

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Oct 26, 2017 1
New Here ,
Oct 27, 2017

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Thank you very much! I didn't know that, I've already uploaded a pdf file and it worked great and can be viewed correctly.

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Oct 27, 2017 0
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