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Can we share .zip files using Document Cloud ?

New Here ,
Jan 22, 2020

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Can we share .zip files using Document Cloud? I am able to upload the file, but unable to share it.

Returns with Error: Sharing is temporarily unavailable. Please try again later. 

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Can we share .zip files using Document Cloud ?

New Here ,
Jan 22, 2020

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Can we share .zip files using Document Cloud? I am able to upload the file, but unable to share it.

Returns with Error: Sharing is temporarily unavailable. Please try again later. 

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How to

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181

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Jan 22, 2020 0
Adobe Employee ,
Jan 27, 2020

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Hey there,

 

After uploading the .zip file to document cloud what is the total file size you see? If your file size is exceeding 100MB, then it might return the error. 

If it still doesn't work, then try using a different web browser or an alternative Internet connection. 

 

Let us know if it still doesn't work. 

 

Thanks,

Akanchha 

 

 

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Jan 27, 2020 0
Adobe Employee ,
Jan 28, 2020

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Hi,

The file that we are using for uploading is of 37 MB approx. So it lies within the range.

Previously it was working file and we were able to upload zip files and create link.

Now, Create Link is causing issue.

PFA the screenshot:

Capture.PNG

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Jan 28, 2020 0
Adobe Employee ,
Jan 29, 2020

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hi @Akanchha, 

Can you please look into this issue with Creating link for uploaded zip file. I have attached the screenshot as well.

 

Thanks!

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Jan 29, 2020 0
Adobe Employee ,
Feb 07, 2020

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Hey Neha,

 

Sorry, I missed to see your post here.

As discussed, issue is not reproducible at our end. I'm able to upload and generate link to share any zip file (under 100Mb).

Would request you to please check the Internet security software and also try switching the Internet connection ones.

 

Thanks

Akanchha 

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Feb 07, 2020 0
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