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Cancel my account

New Here ,
Jan 21, 2018

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I have tried numerous time to cancel my account (because I am unemployed) through the website but apparently it hasn't worked. I am nervous about the 14 day mark. Please help me.

Hi Jasminm,

This is an open forum, we request you to contact to our customer care billing team via chat/phone support to get the subscription terminated completely.

As we still see that the cancellation hasn't been done successfully and now its suspended which can only be fixed by the billing team.

Please refer to- Contact Customer Care

(You must Sign In on the page with your Adobe email address)

Regards,

Akanchha

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Cancel my account

New Here ,
Jan 21, 2018

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I have tried numerous time to cancel my account (because I am unemployed) through the website but apparently it hasn't worked. I am nervous about the 14 day mark. Please help me.

Hi Jasminm,

This is an open forum, we request you to contact to our customer care billing team via chat/phone support to get the subscription terminated completely.

As we still see that the cancellation hasn't been done successfully and now its suspended which can only be fixed by the billing team.

Please refer to- Contact Customer Care

(You must Sign In on the page with your Adobe email address)

Regards,

Akanchha

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Jan 21, 2018 0
Adobe Employee ,
Jan 22, 2018

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Hi Jasminm,

This is an open forum, we request you to contact to our customer care billing team via chat/phone support to get the subscription terminated completely.

As we still see that the cancellation hasn't been done successfully and now its suspended which can only be fixed by the billing team.

Please refer to- Contact Customer Care

(You must Sign In on the page with your Adobe email address)

Regards,

Akanchha

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Jan 22, 2018 0
New Here ,
Feb 12, 2018

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That was totally useless

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Feb 12, 2018 0
Adobe Employee ,
Feb 12, 2018

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Hello davidf16166807

We apologize for the inconvenience caused. If you wish to cancel the current Adobe ExportPDF subscription from your Adobe ID, please refer to the following KB docs Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Or contact the Adobe support team via Contact Customer Care Link: https://helpx.adobe.com/contact/support.html

I have also shared the direct contact numbers of Adobe support via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Feb 12, 2018 0
New Here ,
Feb 28, 2018

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I think what David is trying to say is that we have tried all your suggestions, and frankly the customer support is below standard. We have checked all the suggested options so why doesn,t your team just help us to cancel our subscriptions? We have made a simple request but in response we get sent links to areas we have already visited and we are only on this forum BECAUSE they did not work.

Polite responses with links do not provide a resolution< how many of these requests are closed as resolved so you meet your KPIs?

Think about your customer

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Feb 28, 2018 0
AnandSri LATEST
Adobe Employee ,
Mar 07, 2018

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Hello Tepuhin,

Sorry for late response, and any trouble you had. A user does not get Live Chat/Call support for Document Cloud services, as the support is only available on forums.

I have checked your record with your current Adobe ID and you subscribed to Adobe PDFPack services which is already in inactive and canceled state. We only direct our user to the Chat/Call support if there is a billing issue with the subscription.

We suggest the user for the self-help and share the links so that the user can cancel/unsubscribe from services/subscription as we don't get the option to cancel/modify any user's details. And to process the request, we forward it to the concerned team and it takes around 24 to 48 working hours to process the request.

This is the reason we share the self-help options and links. We are here to provide best possible support to our user.

Thanks for your time and patience and for valuable feedback.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Mar 07, 2018 0
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