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Cancellation Problem

New Here ,
Sep 23, 2018

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I have a subscription for Adobe Export PDF which I wish to cancel. Your help information does not coincide with displayed options. There is no button or link to enable me to terminate my annual subscription. Adobe also hides ways to contact Adobe directly - instead choosing to send people to a forum. Locking someone in by subterfuge does not engender customer loyalty. I would like to receive clear, concise instructions as to how I terminate an automatically renewable subscription.

Thank you.

Hey Jeromer,

We are sorry to hear about your frustrating experience.

Looked into your account information and saw that you have the Export PDF subscription registered to it. However, the subscription has now been suspended.

To terminate the subscription, you may contact to our customer care billing team following the steps mentioned below-

Refer to the link Contact Customer Care

1- Select Account issues

2-

3- Select the Payments option and then click on "Show me my contact options".

You can also refer to the self help page- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

For more information you may share the private message.

Let us know if it still doesn't work.

Regards,

Akanchha

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cancellation Problem

New Here ,
Sep 23, 2018

Copy link to clipboard

Copied

I have a subscription for Adobe Export PDF which I wish to cancel. Your help information does not coincide with displayed options. There is no button or link to enable me to terminate my annual subscription. Adobe also hides ways to contact Adobe directly - instead choosing to send people to a forum. Locking someone in by subterfuge does not engender customer loyalty. I would like to receive clear, concise instructions as to how I terminate an automatically renewable subscription.

Thank you.

Hey Jeromer,

We are sorry to hear about your frustrating experience.

Looked into your account information and saw that you have the Export PDF subscription registered to it. However, the subscription has now been suspended.

To terminate the subscription, you may contact to our customer care billing team following the steps mentioned below-

Refer to the link Contact Customer Care

1- Select Account issues

2-

3- Select the Payments option and then click on "Show me my contact options".

You can also refer to the self help page- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

For more information you may share the private message.

Let us know if it still doesn't work.

Regards,

Akanchha

Views

76

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 23, 2018 0
Adobe Employee ,
Sep 24, 2018

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Hey Jeromer,

We are sorry to hear about your frustrating experience.

Looked into your account information and saw that you have the Export PDF subscription registered to it. However, the subscription has now been suspended.

To terminate the subscription, you may contact to our customer care billing team following the steps mentioned below-

Refer to the link Contact Customer Care

1- Select Account issues

2-

3- Select the Payments option and then click on "Show me my contact options".

You can also refer to the self help page- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

For more information you may share the private message.

Let us know if it still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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