Cannot cancel subscription (manage page blank and contact options not working)

[alexanderf17553726]

I'm trying to cancel my adobe subscription.  I sign into the account portal and click to manage my subscriptions, only to be met with a blank page.  The help documents then say to contact customer support, which I then click and get taken through to the ridiculous self help page.

Following through with the resulting form, I get to the options to contact someone.  As I travel outside of the UK so it's not practical to call the phone number, I tried to click to chat to someone (also because there's no apparent option to email anyone to help me).  This link on the page does nothing.

I've disabled ad blocking on the browser for this page and there have been no prompts to allow any kind of plugins.  I've also tried the above steps in Windows on Chrome, Firefox and Edge.

Can someone assist please?

[AnandSri · Accepted solution]

Hello alexanderf17553726

We apologize for the inconvenience caused, as per the description above, you want to cancel your current Adobe ExportPDF service, Is that correct?

As you mentioned that you were not able to cancel the plan/subscription using the self-help option, I have shared the contact details of Adobe support via private message, please check your email inbox.

You may also refer to Return, cancel, or exchange an Adobe order  or can contact the Adobe support through contact-bumper

Hope this helps, and let us know if you need more assistance.

Regards,

Anand Sri.

[isabelc38237085]

This is happening to me to! I am trying to cancel my subscription to Acrobat Pro DC and the manage plan page is blank.

Please help,

Isabel.

[AnandSri]

Hello Isabel,

Sorry for the inconvenience caused, please open the Manage Plan page of Adobe in  a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You may refer to Return, cancel, or exchange an Adobe order  or can contact the Adobe support team through Contact us | Adobe

Let us know how it goes, and feel free to update this thread if you need more assistance.

Regards,

Anand Sri.

[Tamara33735396sbx1]

I am getting so frustrated.  I've been trying to cancel my free trial for over an hour now.  I am met with blank pages and phone numbers that don't work. Can someone please provide a direct message so that I can access my account and make the necessary changes.

[Jakub338610923kmd]

I'm having the exact same issue. This is ridiculous. Not only is the application slow beyond the point of being usable, clicking "Manage account" just brings up a blank page where nothing happens. Adobe, get this fixed please, NOW.

[Kelly35670325779o]

I have been having the same issue for the last one month! I've similarly tried different browser, even trying incognito. Now it is about to annually renew and since it's the weekend there's no person i can speak with before it charges my credit card. I feel extremely ripped out and like Adobe is stealing my money because of being UNABLE to cancel my subscription, which is of course a scam

[MeenakshiNegi]

Hi Kelly35670325779o,

Thank you for reaching out.

We have checked your account with the email address used to sign in here in the community. The subscription shows as canceled. 

Let us know if you are referring to a different account.

Thanks,

Meenakshi

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