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cannot complete billing process

New Here ,
Mar 15, 2018

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I cancelled the PDF Cloud subscription to order Export PDF but I cannot complete the billing.  How do I complete this process?

Hello Bartjc,

We apologize for the inconvenience caused, as per the description above, you are not able to complete the billing of Adobe ExportPDF service, Is that correct?

The record shows that you subscribed to Acrobat Pro DC subscription which is in a canceling state, and earlier you had Adobe ExportPDF service which is also canceled.

I will request you to contact the Adobe support team to place a new order and to get the canceled contract removed from your Adobe account. Contact support through Contact Customer Care

I have also sent the direct contact details of Adobe support via private message, please check your email inbox.

To know more about Adobe ExportPDF, please refer to FAQ | Adobe Export PDF, Document Cloud

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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ExportPDF

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cannot complete billing process

New Here ,
Mar 15, 2018

Copy link to clipboard

Copied

I cancelled the PDF Cloud subscription to order Export PDF but I cannot complete the billing.  How do I complete this process?

Hello Bartjc,

We apologize for the inconvenience caused, as per the description above, you are not able to complete the billing of Adobe ExportPDF service, Is that correct?

The record shows that you subscribed to Acrobat Pro DC subscription which is in a canceling state, and earlier you had Adobe ExportPDF service which is also canceled.

I will request you to contact the Adobe support team to place a new order and to get the canceled contract removed from your Adobe account. Contact support through Contact Customer Care

I have also sent the direct contact details of Adobe support via private message, please check your email inbox.

To know more about Adobe ExportPDF, please refer to FAQ | Adobe Export PDF, Document Cloud

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

65

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 15, 2018 0
Adobe Employee ,
Mar 15, 2018

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Hello Bartjc,

We apologize for the inconvenience caused, as per the description above, you are not able to complete the billing of Adobe ExportPDF service, Is that correct?

The record shows that you subscribed to Acrobat Pro DC subscription which is in a canceling state, and earlier you had Adobe ExportPDF service which is also canceled.

I will request you to contact the Adobe support team to place a new order and to get the canceled contract removed from your Adobe account. Contact support through Contact Customer Care

I have also sent the direct contact details of Adobe support via private message, please check your email inbox.

To know more about Adobe ExportPDF, please refer to FAQ | Adobe Export PDF, Document Cloud

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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