Cannot Get Subscription Recognised After Re-Install

[mrgb63]

I had to reset my computer after a Windows 10 problem. I have had to reinstall every program I use. I could not find any download options on Adobe's website for my PDF Pack (including Pro DC). When I finally managed to find one it demanded a serial number. When I followed the "where to find your serial number" link it took me through a process, but when I looked at my account page that option wasn't available - there was no serial number listed anywhere.

I have paid for this product, but apparently my subscription cannot be used. What is going on?

[AnandSri · Accepted solution]

Hello mrgb63

We apologize for the inconvenience caused, as per the description above, you want to download Adobe PDFPack as an application on your computer, Is that correct?

Adobe PDFPack is an online service which cannot be downloaded as an application. But you can access the services through a browser and can be accessed through desktop and mobile app Adobe Reader DC. Use the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password to access the services on a browser.

You can also use the free desktop version of Adobe Reader DC to use the services of Adobe PDFPack, just "sign-in" with your current Adobe ID and password in Adobe Reader DC. To download Adobe Reader DC user the URL https://get.adobe.com/reader/enterprise/

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud... Link: https://forums.adobe.com/docs/DOC-8841

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.