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Cannot open a file from my document cloud

Explorer ,
Feb 27, 2016

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I opened two PDFs that are about 13MB each on my iPad in Acrobat and saved them to my document cloud. Now on my computer, I can see them in the document cloud but when I try to open them, they get about halfway downloaded and then Acrobat stops responding.

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Cannot open a file from my document cloud

Explorer ,
Feb 27, 2016

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I opened two PDFs that are about 13MB each on my iPad in Acrobat and saved them to my document cloud. Now on my computer, I can see them in the document cloud but when I try to open them, they get about halfway downloaded and then Acrobat stops responding.

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Feb 27, 2016 0
Adobe Employee ,
Mar 24, 2016

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Hi Scott,

Try downloading the file from https://cloud.acrobat.com/recent and check.

Also check if the antivirus or firewall is interrupting the connection.

Are you able to download other small files?

Regards,
Rave

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Mar 24, 2016 0
Explorer ,
Mar 24, 2016

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I just tried again. I guess Acrobat doesn't stop responding, it just takes a very long time. It finally opened the 13MB file if I waited long enough, several minutes. And I pay for the fastest speed with Comcast. I just did a speed test and got 170 Mbps download speed. Then I tried opening a 129kb file I had and that even took a while, about 30 seconds. Then I tried a 2.9MB file and that took about a minute. It seems very slow.

Then I went to the link you sent and opened those files from recent and all of them opened in a flash online through my browser, including the 13mb file.

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Mar 24, 2016 0
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