Cannot "Send for Comments"!!! Adobe DC "Stops Working" - Windows 10

[LaurieBulzi]

When I try to send a .pdf for comments, "Adobe DC Stopped Working" in Windows 10.

CANNOT SEND FOR COMMENTS!  WHY?!

[AadeshSingh]

Hi lauriebulzi,

Open Acrobat Reader DC, navigate to Help menu & Repair the installation.

Let me know the exact dot version of Acrobat DC installed on your computer?

KB doc. for help : Acrobat Help | Starting a PDF review

Regards,
Aadesh

[LaurieBulzi]

Aadesh,

I repaired the Adobe Acrobat DC installation on my laptop, and attempted again to “send for comments.” SAME PROBLEM – ADOBE ACROBAT DC STOPPED WORKING…

I also used a DIFFERENT DOCUMENT this time, just in case there was a problem with the file, itself. THAT DID NOT MAKE ANY DIFFERENCE.

I NEED TO SEND DOCUMENTS FOR COMMENT **TODAY**!!!!!!!!!!!!!!!!!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Adobe Acrobat DC version: 2015 Release (Continuous) Versiou 2015.009.20079

- Laurie

[AadeshSingh]

Hi lauriebulzi,

Try this :-

1. Do you have the Preview Pane enabled in File Explorer?

If so, can you disable it temporarily to see if the problem goes away?

On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it.

On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

2. Make sure the following directories exist on your machine. If not, please create them:

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

replace USERNAME with your user name.

Does doing 1 and/or 2 resolve this issue?

Regards,

Aadesh

[LaurieBulzi]

Aadesh,

1. I do not have file preview turned on in File Explorer

2. I did have to create this folder:

BUT IT DID NOT WORK! TRIED TO SEND A .PDF FOR COMMENTS, AND “ADOBE ACROBAT DC HAS STOPPED WORKING” ERROR MESSAGE – SAME AS ALWAYS.

- Laurie

[bethb60749551]

Hi Laurie - I'm having the same problem.  It used to work fine until Windows 10 updated recently.  Now the program just shuts down.  I tried it with two different versions: Adobe Acrobat Standard and Acrobat DC with the same result. Both computers are running Windows 10.  I'll let you know if I get a response to my post, and please post your resolution when you receive it.

[LaurieBulzi]

Thank you for your note, and yes I will post resolution if there is one

So far Adobe support is useless