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Cannot save a Word document to PDF. It worked fine until a few days ago.

Community Beginner ,
Jun 19, 2017

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All of a sudden I can't save my Word documents to PDF.  Adobe is up to date.  It works when I'm downloading documents or scanning documents but stopped working to allow me to save Word or Excel to PDF.  My subscription is also up to date.  I need this to work.

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Cannot save a Word document to PDF. It worked fine until a few days ago.

Community Beginner ,
Jun 19, 2017

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All of a sudden I can't save my Word documents to PDF.  Adobe is up to date.  It works when I'm downloading documents or scanning documents but stopped working to allow me to save Word or Excel to PDF.  My subscription is also up to date.  I need this to work.

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Create PDF

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Jun 19, 2017 0
Adobe Employee ,
Jun 20, 2017

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Hi lc61378766,

As i was able to understand from the issue description mentioned above, you are unable to convert Word document to pdf, is that correct?

On checking the details for your account, you have Adobe Export PDF subscription active which allows you to convert pdf into other formats like Word, Excel etc.

To convert Word document to pdf, you need to buy Adobe PDF Pack.

You may refer to the following links:

FAQ | Adobe Export PDF, Document Cloud

FAQ | Adobe PDF Pack

If you are facing issue when trying to convert pdf files to Word, please let us know what happens when you are trying to Export?

Awaiting your response.

Shivam

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Jun 20, 2017 0
Community Beginner ,
Jun 20, 2017

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Why would I have to buy the PDF pack when it was working fine until a few

days ago? Is this some sort of update scam??

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Jun 20, 2017 0
Adobe Employee ,
Jun 20, 2017

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Could you let us know the email address you used for the purchase?

-Shivam

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Jun 20, 2017 1
Community Beginner ,
Jun 20, 2017

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its the same one...[email id removed by moderator]

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Jun 20, 2017 0
Adobe Employee ,
Jun 20, 2017

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Thanks for providing the information. The email address you have given has Adobe Export PDF pack active.

Could you please confirm if you can access the service using this link: https://cloud.acrobat.com/exportpdf 

Also, confirm the steps you are taking to convert Word documents to PDF

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Jun 20, 2017 0
Community Beginner ,
Jun 20, 2017

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I have access to the link but we don't use Cloud. I normally so into the

Word document and then 'Save As' and choose PDF - Export. Normally after

that the document pops up in PDF format and then I can email to clients but

lately it won't and when I try to get into it, it asks for a format to open

it. I've tried all the options and it won't work.

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Jun 20, 2017 0
Adobe Employee ,
Jun 21, 2017

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It seems that the .pdf extension is not associated with Adobe Reader. Could you please try the steps given in the following link: Associate PDF files to always open in Acrobat or Reader on Windows 10?

Let us know how it goes.

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Jun 21, 2017 0
Community Beginner ,
Jun 21, 2017

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sorry, I opened the link but there are no instructions just the page and

not sure what I'm looking for.

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Jun 21, 2017 0
Adobe Employee ,
Jun 21, 2017

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Try following the steps mentioned below:

1- Locate any pdf file on your computer.

2- Right-click>Properties

3- Click on "Change" next to "Opens with">select Adobe Acrobat Reader DC from the list>click OK

4- Click Apply>OK and try again.

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Jun 21, 2017 0
Community Beginner ,
Jun 21, 2017

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It won't let me open a PDF file....a box pops up that says "Convert File"

and say to pick a type of file to convert from. I tried opening an older

PDF file from before the issue and it won't open either. I try to right

click for Properties but no option.

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Jun 21, 2017 0
Community Beginner ,
Jun 23, 2017

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Good morning,

I'm still having issues with PDF. My files won't save as PDF, I can't open

PDF.......I've tried the instruction you gave me but they don't work. We

pay for our subscription annually and I need to have this working. Is it

possible to have someone call me.

Thanks,

Lisa

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Jun 23, 2017 1
New Here ,
Sep 17, 2020

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I have the same issue on my Mac from today. benyaminbayat@gmail.com

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Sep 17, 2020 0
New Here ,
Feb 06, 2020

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Microsoft Word should inform the purchaser before buying .  If I had of known this I would never have purchased.  I feel cheated.

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Feb 06, 2020 0
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