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Cannot send PDF to someone else for signature

New Here ,
Aug 31, 2018

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When I try to send a PDF to someone else for their signature I simply get an error box which says to try again. This has been happening for some time. Is there something I'm missing?

Hey Michaelw,

We are sorry for the delay in response.

As the error message keep coming while sending the pdf for signature, so we would like to know that exactly the pdf file is is being send?

Are you using send for signature service or emailing the file to the users? And do you get the error with every document that you send or one specific one?

Try the following steps-

1- Check with a different pdf file and send to the same recipient.

2- There is a possibility that any one of the recipient email is not a valid email.

3- Check the related discussion Can't send pdf for signature 

For testing purpose you may try online via-  https://cloud.acrobat.com/sendforsignature  if that works then do share exact version of Adobe Acrobat DC you are working on.

Regards,

Akanchha

TOPICS
Adobe Send, ExportPDF, Fill & Sign

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Cannot send PDF to someone else for signature

New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

When I try to send a PDF to someone else for their signature I simply get an error box which says to try again. This has been happening for some time. Is there something I'm missing?

Hey Michaelw,

We are sorry for the delay in response.

As the error message keep coming while sending the pdf for signature, so we would like to know that exactly the pdf file is is being send?

Are you using send for signature service or emailing the file to the users? And do you get the error with every document that you send or one specific one?

Try the following steps-

1- Check with a different pdf file and send to the same recipient.

2- There is a possibility that any one of the recipient email is not a valid email.

3- Check the related discussion Can't send pdf for signature 

For testing purpose you may try online via-  https://cloud.acrobat.com/sendforsignature  if that works then do share exact version of Adobe Acrobat DC you are working on.

Regards,

Akanchha

TOPICS
Adobe Send, ExportPDF, Fill & Sign

Views

196

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 31, 2018 0
Adobe Employee ,
Sep 21, 2018

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Hey Michaelw,

We are sorry for the delay in response.

As the error message keep coming while sending the pdf for signature, so we would like to know that exactly the pdf file is is being send?

Are you using send for signature service or emailing the file to the users? And do you get the error with every document that you send or one specific one?

Try the following steps-

1- Check with a different pdf file and send to the same recipient.

2- There is a possibility that any one of the recipient email is not a valid email.

3- Check the related discussion Can't send pdf for signature 

For testing purpose you may try online via-  https://cloud.acrobat.com/sendforsignature  if that works then do share exact version of Adobe Acrobat DC you are working on.

Regards,

Akanchha

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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