Cannot up load file to cloud, have tried numerous files and always told error uploading file

[bobbys57578265]

Cannot up load file to cloud, have tried numerous files and always told error uploading file. This started yesterday and continues today, tried various files and sizes.

[AnandSri]

Hi Bobbys,

As per the description above, you are not able to upload any file into document cloud storage, Is that correct?

Please refer to the following KB doc: Cannot upload file Link: https://helpx.adobe.com/acrobat-com/kb/cannot-upload-file-acrobat.html

Use a different browser to upload files, like Chrome or Firefox or Safari. And if possible, connect to a different network envoirnment like Guest network, or a hotspot network of your cellphone.

Hope this works, and keep us posted with the results.

Regards,

Anand Sri.

[bobbys57578265]

Switched to Chrome, still the same problem.

[AnandSri]

Hi Bobbys,

Please connect the computer to a different network environment like a guest wireless network, or to a hotspot network of a cell phone.

Keep us posted with the results.

Regards,

Anand Sri.

[bobbys57578265]

OK, here is where I now stand, one the machine I am on now (call it #1) it

will not even connect to the Cloud start page, the little circle just goes

round and round. My other desk unit (call it #2) connected immediately, but

still the same problem. Both of these are hard-wired to the internet.

Tried to use my laptop, using my neighbors' wifi, same problem. So want can

I do?

[bobbys57578265]

Still, no luck is there a limit of the size of all the files in my storage?

[AnandSri]

Hi Bobbys,

I apologize for the inconvenience caused. Please try the troubleshooting steps from the following KB doc to resolve the connectivity issues: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications  Link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Can't connect to Adobe.com online service Link: https://helpx.adobe.com/x-productkb/multi/troubleshoot-cant-connect-online-service.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

[AnandSri]

Hi Bobbys,

With the exception of Adobe Send, the Dcoument Cloud services allow you to upload and convert files that are up to 100 MB.

At this time, we are providing 5GB of free storage. There is not currently a way to purchase more.

You may refer to Document Cloud Help | File size limitations Link: https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

Cannot upload file Link: https://helpx.adobe.com/acrobat-com/kb/cannot-upload-file-acrobat.html

Regards,

Anand Sri.

[bobbys57578265]

If I have gotten to the 5GB of storage could that be the problem?

[AnandSri · Accepted solution]

Hi Bobbys,

5Gb is the maximum storage capacity on Document Cloud.

Regards,

Anand Sri.

[bobbys57578265]

OK, I am going to try and remove some of the items in my storage and see if

that takes care of the problem.