• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cannot use the service purchased.

Community Beginner ,
May 28, 2018 May 28, 2018

Copy link to clipboard

Copied

I purchased PDF edit software, 1 month. my bank account was charged. I still dont have function on my computer. Has adobe ripped me off?

Views

463

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , May 28, 2018 May 28, 2018

Thanks I’ve resolved issue

Sent from my iPhone

Votes

Translate

Translate
Community Beginner ,
May 28, 2018 May 28, 2018

Copy link to clipboard

Copied

What can I do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2018 May 28, 2018

Copy link to clipboard

Copied

Provide more details, first of all... What did you purchase, exactly? What did you do after the purchase? How did you try to use it, and what were the results?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 28, 2018 May 28, 2018

Copy link to clipboard

Copied

Thanks I’ve resolved issue

Sent from my iPhone

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

I purchased Acrobat Pro on 29.01.2024 and my bank account was charged. However I don't have any function on my computer, I can only use it online. By the way, when I check the invoice on Adobe system there is no invoice. But I received a thank you mail for the payment from Adobe. I am confused, please help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

I have the same issue. Did you find a solution?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

LATEST

Hi Ria267561275elk,

 

Thank you for reaching out. 

 

Please let us know which service you are using. Are you using the email address to access the service used to sign in here on the community board? We have checked your account, and no active subscription is listed there. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources