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Changed email address

New Here ,
Jul 20, 2017

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changed email address now cannot access documents in cloud

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Changed email address

New Here ,
Jul 20, 2017

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changed email address now cannot access documents in cloud

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Jul 20, 2017 0
Adobe Employee ,
Jul 23, 2017

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Hi Davidt26087395,

The email address that you have registered currently, is it the one that you have changed? Or the primary one?

As I cant see any Document Cloud service registered under current account, so there could be a possibility that you might have created two account rather than changing email.

You may try Signing In your Adobe account and see whether email has changed properly or not.

You may also see the exact process of Changing Adobe ID email

Also, If you could share both of the emails (Primary and the one you changed to) via private message I will check what went wrong with the account.

Regards,

Akanchha

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Jul 23, 2017 0
New Here ,
Jul 24, 2017

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Good morning Akanchha

Thanks for your response. The email address which I originally

registered (primary) was XYZ this no longer exists

and cannot be used to verify my identity. I wish to change my primary

address to ABC with DFE as backup.

Thanks for your help.

Regards

David Thwaite

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Jul 24, 2017 0
Adobe Employee ,
Jul 27, 2017

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Hi David,

As this is a public forum, so I had to remove your personal information from here.

I have shared the details with you via private message.

Please check and response.

-Akanchha

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Jul 27, 2017 0
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