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Combine files in PDF pack

New Here ,
Apr 04, 2018

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I purchased PDF pack.  Now I want to combine couple PDF files, but in Tools, my Combine Files does not have function "Open", but only "Add" and when I press it it takes me to make a payment for PDF pack (but I already paid)... WTF?

Hello Alexeik,

We apologize for the inconvenience caused, as per the description above, you are not able to combine PDF files as it's asking you to repurchase the services, Is that correct?

The record shows that you are subscribed to Adobe PDFpack services with your current Adobe ID and password. You can access the service through URL https://cloud.acrobat.com/combinepdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

And, the "Add" button is a designed behavior in Combine FIles tool, and it cannot be changed in "Open".

If you are using the freeware Adobe Reader DC and getting the repurchase error message, please sign out and sign back in Adobe Reader DC using your current Adobe ID, then check for any pending updates from help>check for updates, reboot the machine and then try combining files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Combine files in PDF pack

New Here ,
Apr 04, 2018

Copy link to clipboard

Copied

I purchased PDF pack.  Now I want to combine couple PDF files, but in Tools, my Combine Files does not have function "Open", but only "Add" and when I press it it takes me to make a payment for PDF pack (but I already paid)... WTF?

Hello Alexeik,

We apologize for the inconvenience caused, as per the description above, you are not able to combine PDF files as it's asking you to repurchase the services, Is that correct?

The record shows that you are subscribed to Adobe PDFpack services with your current Adobe ID and password. You can access the service through URL https://cloud.acrobat.com/combinepdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

And, the "Add" button is a designed behavior in Combine FIles tool, and it cannot be changed in "Open".

If you are using the freeware Adobe Reader DC and getting the repurchase error message, please sign out and sign back in Adobe Reader DC using your current Adobe ID, then check for any pending updates from help>check for updates, reboot the machine and then try combining files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 04, 2018 0
Adobe Employee ,
Apr 04, 2018

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Hello Alexeik,

We apologize for the inconvenience caused, as per the description above, you are not able to combine PDF files as it's asking you to repurchase the services, Is that correct?

The record shows that you are subscribed to Adobe PDFpack services with your current Adobe ID and password. You can access the service through URL https://cloud.acrobat.com/combinepdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

And, the "Add" button is a designed behavior in Combine FIles tool, and it cannot be changed in "Open".

If you are using the freeware Adobe Reader DC and getting the repurchase error message, please sign out and sign back in Adobe Reader DC using your current Adobe ID, then check for any pending updates from help>check for updates, reboot the machine and then try combining files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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