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combine files link takes me to currently unavailable

Community Beginner ,
Jul 14, 2017

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Purchased PDF Pack some time ago, was working fine.  Now, when I try to combine files it takes me to the adobe webpage to upgrade to PDF Pack which I already have.  Tried going to cloud.acrobat.com/combinepdf as suggested and it takes me to a 'currently unavailable' page.  Tried clearing cache and cookies, etc. and still not working. 

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combine files link takes me to currently unavailable

Community Beginner ,
Jul 14, 2017

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Purchased PDF Pack some time ago, was working fine.  Now, when I try to combine files it takes me to the adobe webpage to upgrade to PDF Pack which I already have.  Tried going to cloud.acrobat.com/combinepdf as suggested and it takes me to a 'currently unavailable' page.  Tried clearing cache and cookies, etc. and still not working. 

TOPICS
PDF Pack

Views

105

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Jul 14, 2017 0
Adobe Employee ,
Aug 03, 2017

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Hi Jerrygang,

Sorry for the delay in response.

This issue is occurring intermittently and is not reproducible in-house. We are trying to figure out the root cause of the issue. Would you please help us with the below information?

Have you tried using this service with different browsers like Google Chrome, Firefox, Internet Explorer or Edge?

Also, if you have security software installed on your machine, have you tried disabling it temporarily and try to reproduce the issue. If the issue is getting fixed after disabling the security software, help us with the name and version of the security software installed.

Also, I would like you to try this URL https://cloud.acrobat.com on your cell phone and check if the issue is reproducible?

Will be waiting for your response. If you already have found a fix to this issue, please help us with your findings.

-Tariq Dar

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